Carolynn Eury

Customer Service Representative at Outlook Amusements
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Los Angeles Metropolitan Area

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • 10 Mistakes Leaders Should Avoid
    LinkedIn
    Sep, 2023
    - Nov, 2024
  • Managing in Difficult Times
    LinkedIn
    Sep, 2023
    - Nov, 2024
  • Being Positive at Work
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • How to be Seen and Heard as a Video Creator
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Working with Difficult People
    LinkedIn
    Mar, 2023
    - Nov, 2024
  • Coaching for Results
    LinkedIn
    Jan, 2023
    - Nov, 2024
  • Being the Best You: Self-Improvement Modeling
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Customer Service and Support During Economic Downturns
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Customer Service: Problem-Solving and Troubleshooting
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Serving Customers in a Continuously Changing World
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Time Management: Working from Home
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Managing Your Emotions at Work
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Customer Service in the Field
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Developing a Service Mindset
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • The 10 Pillars of Customer Experience
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Become a Customer Support Specialist
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Communicating with Empathy
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Problem Solving Techniques
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    May, 2022
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    May, 2022
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    May, 2022
    - Nov, 2024
  • Customer Service: Writing for Social Media
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • How to Set Boundaries and Protect Your Time
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Providing Legendary Customer Service
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Building Relationships While Working from Home
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Social Media for Working Professionals
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Communication Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Customer Service Mastery: Delight Every Customer
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Grammar Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • How to Develop your Career Plan
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • How to Speak So People Want to Listen
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Leadership Foundations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Learning Excel 2016
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Learning to Be Promotable
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Master Confident Presentations
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Mastering Self-Leadership
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Productivity Tips: Finding Your Productive Mindset
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Building Rapport with Customers
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Delivering Bad News to a Customer
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Getting Things Done
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Giving and Receiving Feedback
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Improving Your Listening Skills
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Mistakes to Avoid in Your Career
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Organizing Your Office for Maximum Efficiency
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Planning Your Career and Your Life
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Supporting Your Mental Health While Working from Home
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Taking Charge of Your Career
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Taking Ownership in Your Career
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Talking to Customers
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Writing Customer Service Emails
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Creating Positive Conversations with Challenging Customers
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Customer Service: Call Control Strategies
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Unlocking Your Potential
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • How to Use LinkedIn Learning
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Customer Service: Knowledge Management
    LinkedIn
    May, 2021
    - Nov, 2024
  • How to Organize Your Time and Your Life
    LinkedIn
    May, 2021
    - Nov, 2024
  • Speaking Confidently and Effectively
    LinkedIn
    May, 2021
    - Nov, 2024

Experience

  • Outlook Amusements
    • United States
    • Technology, Information and Internet
    • 100 - 200 Employee
    • Customer Service Representative
      • May 2016 - Present

      · Open and maintain customer accounts via accurate data entry · Resolve product and/or service problems by clarifying customer complaints, determining cause of problem and expediting correction or adjustments as needed · Recommend additional products or services to customers by active listening and identifying customer needs · Build sustainable relationships of trust with customers through open and interactive communication · Open and maintain customer accounts via accurate data entry · Resolve product and/or service problems by clarifying customer complaints, determining cause of problem and expediting correction or adjustments as needed · Recommend additional products or services to customers by active listening and identifying customer needs · Build sustainable relationships of trust with customers through open and interactive communication

  • Mirabel Hotel & Restaurant Group
    • United States
    • Hospitality
    • 1 - 100 Employee
    • HR COORDINATOR/EXECUTIVE ASSISTANT
      • Oct 2007 - Dec 2009

      · Answer and direct HR related calls or distribute correspondence to the appropriate party · Maintain records of personnel-related data (payroll, personal information, leaves, etc) in both the HRIS database and hard copy. · Liaise regularly with other departments or functions · Support the recruitment process by sourcing candidates, performing background checks, assisting in shortlist, issuing contracts, and other duties as needed · Answer and direct HR related calls or distribute correspondence to the appropriate party · Maintain records of personnel-related data (payroll, personal information, leaves, etc) in both the HRIS database and hard copy. · Liaise regularly with other departments or functions · Support the recruitment process by sourcing candidates, performing background checks, assisting in shortlist, issuing contracts, and other duties as needed

  • Harvest Inn
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Group Sales Coordinator
      • Apr 2007 - Jun 2007

      · Upheld and exceeded the current sales record for Group Sales. · Managed bookings with a goal of 100% occupancy. · Executed Reservations Team duties which included answering questions and providing comprehensive information to customers regarding the hotel, directing calls and providing support to other team members. · Participated in ongoing training and sales strategy meetings. · Upheld and exceeded the current sales record for Group Sales. · Managed bookings with a goal of 100% occupancy. · Executed Reservations Team duties which included answering questions and providing comprehensive information to customers regarding the hotel, directing calls and providing support to other team members. · Participated in ongoing training and sales strategy meetings.

Education

  • Monterey Peninsula College
    Associate's degree, Anthropology

Community

You need to have a working account to view this content. Click here to join now