Carolyn Frakes
Senior Executive Assistant/Operations Coordinator at Swoz Consulting- Claim this Profile
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Bio
Credentials
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Certified Instructor, Discovering Your Personality Spectrum
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Experience
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Swoz Consulting
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United States
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Business Consulting and Services
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1 - 100 Employee
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Senior Executive Assistant/Operations Coordinator
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May 2015 - Present
Direct support for CEO. Swoz Consulting is a leadership development company headquartered in Atlanta, GA. Working with leaders on six continents, Swoz Consulting trains, coaches, and consults using proven methods discovered from and rigorously tested by some of the biggest and best organizations in the world. Our team helps others discover that leadership is not a special gift some are born with, but a set of skills that anyone can master. Direct support for CEO. Swoz Consulting is a leadership development company headquartered in Atlanta, GA. Working with leaders on six continents, Swoz Consulting trains, coaches, and consults using proven methods discovered from and rigorously tested by some of the biggest and best organizations in the world. Our team helps others discover that leadership is not a special gift some are born with, but a set of skills that anyone can master.
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Self-employed
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Iowa and Florida
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Virtual Executive Assistant & Business Consultant
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May 2015 - Feb 2018
Self-starter with exceptional interpersonal and organizational skills. Anticipates needs, multitasks with efficiency and accuracy, provides in-depth research, protects schedules, coordinates and leads projects, and develops and implements processes based on client need. Excellent writer, communicator, and process manager who finesses the details. Expertise in project management, marketing, onboarding and staff training, calendar management, event coordination, and meeting facilitation. Works in tandem with executives, entrepreneurs, and small business owners to provide an analysis of the existing practices of their business and make recommendations for improvements. Show less
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INVESTMENT ADVISORY FIRM
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Investment Management
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1 - 100 Employee
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Chief of Staff/Virtual Administrator
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Mar 2014 - Mar 2015
Direct support to Executive Team. As a strategist, consultant, and implementer, helped streamline activities within the organization based on the priorities of the executive team. Refined and instituted new processes and procedures for Human Resources department. As Virtual Assistant for Concierge Client Services, provided direct sales and customer service support to advisory client services. Communicated compliance information with internal and external clients and adapted procedures, processes, and techniques to successfully meet individual needs. Show less
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Galasso & Frakes
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Virtual (Iowa and Florida)
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Business Consultant
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Jun 2008 - Mar 2014
Project Manager. Ongoing contract consultations in strategic planning, marketing, operations, and business development in a variety of industries. Example: planned, organized and managed resources to bring about successful completion of 2-year community development project goals and objectives; brought project in on-time and on-budget. Worked with small businesses to develop marketing and public relations tactics to promote their business, create brand awareness, and establish brand integrity for the organization. Coached small business owners through the decision-making process and fulfillment of strategic goals. Show less
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TeamQuest, A HelpSystems Company
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United States
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Software Development
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1 - 100 Employee
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Field Marketing Assistant
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Oct 2012 - Dec 2013
Modern Marketer. Provided comprehensive strategic plans geared toward enhancing lead development and capture for IT Sales Department through the creation, implementation, and communication of highly targeted marketing programs that grew revenue and drove sales force productivity. Exceeded annual goal by 159%. Modern Marketer. Provided comprehensive strategic plans geared toward enhancing lead development and capture for IT Sales Department through the creation, implementation, and communication of highly targeted marketing programs that grew revenue and drove sales force productivity. Exceeded annual goal by 159%.
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Educator
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Jun 2005 - Jun 2008
Half-time high school Business Education teacher. Imparted wisdom and experience in sales, marketing, and computer applications (Microsoft Office Suite) classes to juniors and seniors. Developed new curricula for all business subjects to include real-world experiences. Worked with school administrators, staff at the North Iowa Area Community College, and executives at the John Pappajohn Entrepreneurial Center to organize, implement, and facilitate a brand-new Entrepreneurship Academy; an on-campus organization in which high school seniors could earn college credit. Concurrently worked as a part-time Business Department faculty member at the North Iowa Area Community College teaching entrepreneurship classes as well as continuing education classes in human resource management. Served for several years on the advisory board of the John Pappajohn Entrepreneurial Center. Show less
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Enchanted Forest Books & Coffee
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Forest City, IA
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Owner
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Mar 1999 - Mar 2005
Took two of my interests and opened Enchanted Forest, an independent bookstore and full service coffee bar. Responsible and accountable for every aspect of business: management, finance, marketing, sales, customer service, inventory, purchasing, advertising, recruiting, hiring, accounting, etc.. Successfully built customer base of raving fans and repeat customers. Sold for a profit. Took two of my interests and opened Enchanted Forest, an independent bookstore and full service coffee bar. Responsible and accountable for every aspect of business: management, finance, marketing, sales, customer service, inventory, purchasing, advertising, recruiting, hiring, accounting, etc.. Successfully built customer base of raving fans and repeat customers. Sold for a profit.
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INTRAV
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Leisure, Travel & Tourism
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1 - 100 Employee
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Director of Operations - Europe
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Jun 1987 - Dec 1992
Created, planned, coordinated, and directed operations of multi-length, land-based and cruise programs throughout Europe. Formulated detailed policies, negotiated prices, managed daily operational activities and budgets, and scheduled materials and human resources toward maximum productivity and customer satisfaction. Responsible for European segment of the Around the World by Concorde adventures. Created, planned, coordinated, and directed operations of multi-length, land-based and cruise programs throughout Europe. Formulated detailed policies, negotiated prices, managed daily operational activities and budgets, and scheduled materials and human resources toward maximum productivity and customer satisfaction. Responsible for European segment of the Around the World by Concorde adventures.
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Clipper Cruise Line
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St. Louis, MO
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Cruise Director/Manager of Passenger Services
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Jun 1984 - May 1987
First person in these positions for new cruise company. Managed upscale group cruise travel which resulted in high retention of clientele. Planned itineraries, organized all onboard and offshore activities, and managed operations to provide outstanding personalized service to passengers. Supervised, trained, and motivated crew members; managed all onboard administrative duties. First person in these positions for new cruise company. Managed upscale group cruise travel which resulted in high retention of clientele. Planned itineraries, organized all onboard and offshore activities, and managed operations to provide outstanding personalized service to passengers. Supervised, trained, and motivated crew members; managed all onboard administrative duties.
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Education
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University of Missouri-Columbia, College of Business
Bachelor of Science in Business Administration, Marketing -
University of Missouri-Saint Louis
Teaching Certification, Secondary Business Education
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