Experience

BuyRentKenya

• Kenya
• Real Estate
• 1 - 100 Employee

• CUSTOMER RELATION MANAGEMENT – Buy Rent Kenya || AUG 2021 – DATE

  • Aug 2021 - Present

  Duties & Responsibilities • Lead generation and sending leads to clients as a product for revenue generation. • Maintaining Customers Account as a measure of customer retention and acquisition. • Carrying out admin duties like replying to emails, receiving and returning of calls. • Managing Social media accounts by creating content, quick responses to clients etc. • Doing moderation of advertisements posted on the site to check the price and description. • Helping clients with uploading their advertisement on the site as part of website SEO. • Provided excellent customer Service to our walk-in clients and ensuring a positive customer experience. Achievements • An increase in customer retention rate by 10%. Show less



National Multi-Agency Command Center on Covid-19

• FINANCE ASSISTANT OFFICER - || May -July 2021 (Contractual)

  • 2021 - 2021

  • Assist in setting up the agency digital presence. • Offered long term strategic plan to ensure citizens welfare is protected. • Assisted in offering work policies that bring together different departments and even stakeholders. • Ensured that there is proper relationship between National Community and International. • Attended Nairobi Metropolitan Services meetings to discuss the impact of Covid of the country. • Coordination of supply of test kits masks and protective gears to all government departments. • Assisted in analyzing the impact of the pandemic on economic activities and mitigation strategies. • Assisted to ensure that ministries are working together. • Assisted in preparation of proper financial policies to ensure that there is sufficient and there is proper utilization of Covid 19 Funds. Show less