Experience

The Kyaka Hotel Machakos

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Feb 2020 - Present



Midland Hotel

• Nakuru, Nakuru County, Kenya

• Room Division Manager

  • May 2019 - Feb 2020



Maiyan Homes

• Kenya
• Real Estate
• 1 - 100 Employee

• Assistant Operations Manager

  • Feb 2018 - Nov 2018

• Assistant Operations Manager

  • Mar 2018 - Oct 2018

  Planned, coordinated and executed operational and personnel activities in an upcoming high-end and dynamic hospitality outlet.Establish, track and manage personnel and departmental performance and productivity.



Lukenya Getaway

• Kenya
• Hospitality
• 1 - 100 Employee

• Rooms Division Mangaer

  • Jan 2013 - Mar 2018

  Developed and maintained performance standards, brand standards and SOPs, collaboratively managing and coordinating the operations of Front Office, Reservations and Housekeeping departments.

• Food and Beverage Sales and Service Coordinator

  • Mar 2012 - Dec 2012

  Managed and maintained personnel functions and process flows with an objective and goal of running highly effective and efficient Conferencing /Events and Dinning operations tailored to meet expectations of diverse and dynamic clientele base.

• Management Development Trainee

  • May 2011 - Feb 2012

  Quarterly rotations as Sectional Managers in the departments of Food and Beverage Sales and Service, Business Development, Housekeeping, Front Office and as Assistant Operations Manager then Operations ManagerFocus areas:-o Management of projectso Operational management and service excellenceo Reports, budgeting and costingo Review and development of policies that impact on the operations of the organizationo Leadership and administrative support to the work areas

• Restaurant Supervisor

  • Jan 2011 - Apr 2011

  Planning, prioritization and scheduling of activities pertaining to the overall dining experience, allocation of tasks and roles and follow ups to ensure tasks are executed as per the set guidelines and standards.



PEPPERS RESTAURANT LIMITED

• United Kingdom
• Restaurants

• Front Desk Executive

  • Aug 2010 - Dec 2010

  Guest relations activities, switch board operations, cashiering, compilation and presentation of daily cashier's reports. Guest relations activities, switch board operations, cashiering, compilation and presentation of daily cashier's reports.