Experience

Graduate School of Banking at Colorado

• United States
• Higher Education
• 1 - 100 Employee

• Program Coordinator

  • Jan 2022 - Present



Hyatt Place

• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Jun 2021 - Jan 2022

  - Engage with guests to ensure customer satisfaction metrics are observed and maintained - Hire, train, and provide feedback for a diverse team of front desk, housekeeping, and food & beverage team members as well as provide on the job observational feedback - Build and maintain relationships with outside vendors and hotel sales team - Engage with guests to ensure customer satisfaction metrics are observed and maintained - Hire, train, and provide feedback for a diverse team of front desk, housekeeping, and food & beverage team members as well as provide on the job observational feedback - Build and maintain relationships with outside vendors and hotel sales team



Gopuff

• United States
• Software Development
• 700 & Above Employee

• General Manager

  • Feb 2021 - Jun 2021

  - Reduced inventory defects by 8-10% utilizing daily inventory audit process - Reduced customer unhappiness scores by 10% on average MoM by working with warehouse and driver support teams to ensure prompt customer communication - Partner with District Manager, Human Resources, and Driver Operations departments to requisition and hire new associates and drivers when needed - Reduced inventory defects by 8-10% utilizing daily inventory audit process - Reduced customer unhappiness scores by 10% on average MoM by working with warehouse and driver support teams to ensure prompt customer communication - Partner with District Manager, Human Resources, and Driver Operations departments to requisition and hire new associates and drivers when needed



Levi Strauss & Co.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Store Manager

  • Aug 2020 - Feb 2021

  - Accountable for cash handling, inventory control, and store operational procedures - Worked with merchandising team to ensure quality store visual presentation and accurate completion of daily RFID aided inventory count - Worked with customer service team to ensure proper knowledge and implementation of company policies, selling practices, and product information - Accountable for cash handling, inventory control, and store operational procedures - Worked with merchandising team to ensure quality store visual presentation and accurate completion of daily RFID aided inventory count - Worked with customer service team to ensure proper knowledge and implementation of company policies, selling practices, and product information



Universal Orlando Resort

• Entertainment Providers
• 700 & Above Employee

• Team Captain

  • Apr 2019 - Aug 2020

  - Responsible for over 100 employees in regard to labor hours, regulatory training compliance, and job performance feedback - Reduced negative guest feedback by 49% and increased positive guest feedback by 15% in 2019 compared to 2018 - Built relationships with several other departments including security, events management, entertainment, and park services

• Team Leader

  • Sep 2016 - Apr 2019

  - Supervision and direction of 50+ team members- Upkeep of venue cleanliness, safety, and guest service standards - First point of management contact during venue guest service relations- Maintaining Universal key values throughout the venue and within my team- Responsible for tracking budget and personnel needs

• Trainer

  • May 2016 - Sep 2016

  - Provide on the job training for new team members- Using various teaching methods to adapt to different learning styles- Provide advanced on the job training for higher level positions- Continue to mentor team member through their transition into a new job or venue location- Set the standard for ideal team member behavior

• Safety Representative

  • Jul 2015 - Sep 2016

  - Worked with the Universal Safety team to maintain safe attraction standards- Kept all safety related venue information up to date- Spot talked current safety focuses during pre-shift meetings

• Attractions Attendant

  • May 2014 - May 2016

  - Responsible for daily operation of theme park ride elements- Providing high-quality guest service during every interaction- Working as a team to ensure all safety standards are met



David's Bridal

• United States
• Retail
• 700 & Above Employee

• Dress Specialist

  • Dec 2017 - Jul 2018



GradImages

• United States
• Photography
• 100 - 200 Employee

• Photographer

  • Mar 2015 - Jul 2015