Experience

The Oswego Hotel

• Canada
• Hospitality
• 1 - 100 Employee

• Rooms Lead

  • Jul 2015 - Present

  I supervise two days a week in the Housekeeping Department and three days a week at the Front Desk. I supervise two days a week in the Housekeeping Department and three days a week at the Front Desk.


Fairmont Empress Hotel
• Housekeeping Manager

  • Apr 2014 - Jun 2015

Langdon Hall Country House Hotel & Spa
• Canada
• Hospitality
• 1 - 100 Employee
• Hostess

  • Sep 2012 - Mar 2014


Crowsnest Pub

• Canada
• Restaurants

• Server

  • May 2010 - Sep 2012

  - Server at Crowsnest Pub in Tobermory, Ontario. - Trusted with the responsibility of opening and closing the restaurant - Focused on providing friendly, efficient service to tourists visiting the Bruce Peninsula. - Shared extensive knowledge of the area with guests and recommending activities for them to enjoy during their time in Tobermory. - Thorough knowledge of the Squirrel Point of Sale System. - Server at Crowsnest Pub in Tobermory, Ontario. - Trusted with the responsibility of opening and closing the restaurant - Focused on providing friendly, efficient service to tourists visiting the Bruce Peninsula. - Shared extensive knowledge of the area with guests and recommending activities for them to enjoy during their time in Tobermory. - Thorough knowledge of the Squirrel Point of Sale System.



Hornblower Magazine

• Editor

  • Sep 2011 - Apr 2012

  - Worked as an editor to conceptualize and produce the annual University of Guelph Hospitality and Tourism Management publication - Responsible for finding contributors, ensuring deadlines were met, editing articles, contributing to magazine, and organizing distribution of completed publication - Worked as an editor to conceptualize and produce the annual University of Guelph Hospitality and Tourism Management publication - Responsible for finding contributors, ensuring deadlines were met, editing articles, contributing to magazine, and organizing distribution of completed publication



Delta Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Dec 2009 - Apr 2010

  - Handled all front desk responsibilities as part of the team presenting the first impression of Sun Peaks Resort to guests- Politely and enthusiastically responded to guest requests to ensure their complete visit satisfaction- Proficient in use of Opera Property Management System.

• Server, Hostess, Buffet Technician

  • May 2009 - Nov 2009

  - Worked as part of a team in the resort's busy main dining room.- Developed greeting, serving, and efficiency skills to enhance patrons' dining experiences.- Skilled in all applications of Micros Point of Sale System - Completed the Bronze level of Introduction to Management at Delta course.



McMillan LLP

• Canada
• Law Practice
• 500 - 600 Employee

• Boardroom Services Assistant

  • May 2008 - Sep 2008

  - Wrked as part of the Boardroom Services team in a busy 150-member law firm - Fostered teamwork and interpersonal skills by working with others to efficiently attend to daily catering and business meeting needs in a busy environment. - Developed time-management skills by organizing full schedule of meetings and luncheons while maintaining kitchens and staff lounges on four floors of offices - Wrked as part of the Boardroom Services team in a busy 150-member law firm - Fostered teamwork and interpersonal skills by working with others to efficiently attend to daily catering and business meeting needs in a busy environment. - Developed time-management skills by organizing full schedule of meetings and luncheons while maintaining kitchens and staff lounges on four floors of offices