Experience

Christian Adoption Services, Inc

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Client Services Coordinator

  • Jul 2020 - Present

  Indian Trail, North Carolina, United States



LeanTaaS

• United States
• Software Development
• 200 - 300 Employee

• Customer Engagement Specialist

  • Feb 2019 - Sep 2019

  Charlotte, North Carolina Area Helped launch iQueue For Clinics SaaS application for hospital cancer clinics throughout the U.S. • Collaborated with customers and product managers to gather customer data and facilitate completion of each medical provider’s biometrics survey detailing individual clinic flow. • Coordinated with the customers’ patient service coordinators to identify their most desired application features and to offer technical support for new and existing options. • Worked closely with QA team and… Show more Helped launch iQueue For Clinics SaaS application for hospital cancer clinics throughout the U.S. • Collaborated with customers and product managers to gather customer data and facilitate completion of each medical provider’s biometrics survey detailing individual clinic flow. • Coordinated with the customers’ patient service coordinators to identify their most desired application features and to offer technical support for new and existing options. • Worked closely with QA team and developers to find and report bugs in the software. • Developed and presented implementation status reports for risk identification and revenue reporting. • Wrote and proofread iQueue training materials for internal and external customers. Achievement: • Partnered with system configuration analysts to ensure smooth implementation of software resulting in significant improvement to provider efficiency and reduction in patient wait time. Show less



OneBlood

• Brazil
• Wellness and Fitness Services
• 1 - 100 Employee

• Program Coordinator, Donor Engagement Specialist

  • 2011 - Feb 2019

  Charlotte, NC Developed and implemented donation programs to provide local health care clients and their patients with the highest quality products. • Educated and recruited donors to our specialty programs while building and maintaining relationships to establish consistent blood donations and loyalty to our company. • Analyzed recruitment methods and developed strategies to increase donor flow. • Used CRM software to maintain donor data and other relevant statistics. • Initiated quick… Show more Developed and implemented donation programs to provide local health care clients and their patients with the highest quality products. • Educated and recruited donors to our specialty programs while building and maintaining relationships to establish consistent blood donations and loyalty to our company. • Analyzed recruitment methods and developed strategies to increase donor flow. • Used CRM software to maintain donor data and other relevant statistics. • Initiated quick resolutions to donors’ concerns and challenges. • Collaborated with cross-functional teams to maintain efficient processes. • Trained and supported new team members to ensure maximum productivity. • Composed, proofread, and edited content for marketing campaigns. Achievements: • Increased donor base by more than 50% by implementing specialty donation programs. • Significantly increased platelet donations by researching the effects of ibuprofen in platelet donations, subsequently decreasing the pool of deferred donors. • Top performer with the highest customer turnout rate for three consecutive years. Show less



Creative Memories

• Photography
• 1 - 100 Employee

• Independent Sales Unit Manager, Senior Consultant, Consultant

  • 1998 - 2012

  New Jersey and North Carolina Promoted and sold family memory preservation products and managed a team of consultants. • Taught public and private workshops, shows, and classes to generate product sales. • Recruited, trained, and supported a 15-member team. • Trained clients on software programs for digital album making, photo organization, and editing. • Prepared and delivered educational speeches at consultant training meetings. Achievements: • Awarded first place in leader development.