Experience

DENVER HEALTH AND HOSPITAL AUTHORITY/OBHS

• United States
• Medical Practices
• 1 - 100 Employee

• Department Services Assistant

  • Dec 2019 - Present

  Denver, Colorado, United States Provides customer service to staff, the public and clients, greeting them and assisting them with needs and or directing them accordingly. Provides clerical support to management and supervisors as needed or requested. Handles incoming and outgoing mail. Maintains office equipment (copier, printer, fax, etc.) in operable order. Other duties as assigned.

• Custodian Housekeeper

  • Mar 2015 - Aug 2019

  Denver, Colorado, United States Provides cleaning bed linen changeout, floor care, trash pickup and project services as directed by supervisor dispatch. Performs specific interior and exterior Medical Housekeeping cleaning duties to maintain a clean and aseptic environment throughout the hospital/clinics. Assigned to several positions to include: patient area cleaner, non-patient area cleaner, trash technician, special care unit cleaner, and /or others.



MMCG for State of Colorado

• Eligibility Specialist

  • Oct 2014 - Dec 2014

  Denver CO • Responsible for all activities associated with applications processing, eligibility determination and enrollment. • Receive application, documents and renewals to enter into CBMS system. Perform all enrollment related functions and eligibility re-determinations. • Review documents prior to determining eligibility. Research client cases thoroughly. • Perform data entry functions accurately and timely with the use of imaged documents from MAXe system. • Enter appropriate information… Show more • Responsible for all activities associated with applications processing, eligibility determination and enrollment. • Receive application, documents and renewals to enter into CBMS system. Perform all enrollment related functions and eligibility re-determinations. • Review documents prior to determining eligibility. Research client cases thoroughly. • Perform data entry functions accurately and timely with the use of imaged documents from MAXe system. • Enter appropriate information into the automated case tracking system. Perform timely updates to the database when there are changes in circumstances or eligibility status. • Accurately document all case notes clearly and concisely. Create letter request in response to applicant or case status. • Meet and maintain individual and unit performance goals and standards. Ability to follow directions and guidelines. • Ability to communicate effectively with management and peers. Perform other duties as may be assigned by management. Show less



Adecco at Charles Schwab

• Risk Analyst

  • Aug 2013 - Nov 2013

  Denver Colorado • Analyzed data regarding accounts and made risk-based decisions if Schwab should include a company and its business. • Document, and ensure communication of, key risks, also maintain data input and quality of risk management to exclude offenders of the Patriot Act. • Accessed Internal Revenue Service database to confirm tax identification number of individual or business and verify United States citizenship. • Utilized Lexis Nexus to confirm and or validate current public record… Show more • Analyzed data regarding accounts and made risk-based decisions if Schwab should include a company and its business. • Document, and ensure communication of, key risks, also maintain data input and quality of risk management to exclude offenders of the Patriot Act. • Accessed Internal Revenue Service database to confirm tax identification number of individual or business and verify United States citizenship. • Utilized Lexis Nexus to confirm and or validate current public record information on file as it relates to fraud. Show less



IntelliSource, Verizon

• Fraud Analyst

  • Sep 2012 - May 2013

  Highlands Ranch CO • Identified suspicious activity to resolve the unauthorized data, using all relevant sources. • Educated consumers in fraud detection and prevention techniques to prevent further breeches. • Uncovered unique fraud and taught others of the techniques to prevent account compromise. • Communicated with supervisors and peers through documentation of findings using applicable systems.



First Transit

• United States
• Truck Transportation
• 700 & Above Employee

• Transportation Scheduler

  • Jan 2012 - Sep 2012

  Denver, CO • Through active listening skills, not only gathered information, but also assured the clients that the process would work effectively and efficiently. • Documented outstanding team player and achiever in maintaining the queue, minimizing the calls on hold • Scheduled transportation reservations for clients certified with American Disability Act for specific vans. • Verified demographics , mobility, trip purpose, drop off location, fare, pick up or appointment time



Wellpoint

• Insurance
• 1 - 100 Employee

• Customer Care Rep II

  • Jun 2008 - Jun 2011

  Denver Colorado • Successfully handled large volumes of calls, maintaining service level and minimizing the number of calls on hold, while providing customer support and client services. • Enrolled clients into medical, dental and life insurance, giving plan presentations and overview of benefit coverage, offering additional resources such as web, and explaining self-service options. • Performed marketing skills while interacting with clients and increased sales profits. • Navigated efficiently… Show more • Successfully handled large volumes of calls, maintaining service level and minimizing the number of calls on hold, while providing customer support and client services. • Enrolled clients into medical, dental and life insurance, giving plan presentations and overview of benefit coverage, offering additional resources such as web, and explaining self-service options. • Performed marketing skills while interacting with clients and increased sales profits. • Navigated efficiently through applicable systems, interacting with as many as 15 screens concurrently. Show less



Convergys formerly Teletech, United States Postal Service

• Claims Processor

  • Aug 2001 - Aug 2007

  Denver, Colorado • Began as Customer Service Rep, promoted to FMLA operation, and ultimately to the International Mail Claims, given more responsibility based on excellence in each position. • Successfully handled hundreds of Customer Service calls per day, monitoring tracking on shipping and receiving and answering general questions on policies and procedures. • Scheduled FMLA leaves of absence, sick leave and vacation for supervisor to determine the manpower available. • Tracked and traced… Show more • Began as Customer Service Rep, promoted to FMLA operation, and ultimately to the International Mail Claims, given more responsibility based on excellence in each position. • Successfully handled hundreds of Customer Service calls per day, monitoring tracking on shipping and receiving and answering general questions on policies and procedures. • Scheduled FMLA leaves of absence, sick leave and vacation for supervisor to determine the manpower available. • Tracked and traced international mail insurance claims to determine liability compensation for a country. Show less