Experience

Harold Hawthorne Community Centre

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager

  • Apr 2012 - Present

  Consistently demonstrating self-confidence, authority and enthusiasm, I manage day-to-day operations of the community centre, ensuring smooth running and continual quality improvement. Displaying the strengths of exceptional leadership, I provide direction, driving a dynamic and innovative culture within the centre/team. I oversee and lead the implementation of any relevant projects or improvement opportunities ensuring appropriate project and change management processes are in place, in line with appropriate quality standards. To make an affirmative contribution to improvements, I manage budgeting and operational performance targets, attending to property management, maintenance and inspections of 45 housing units, a community centre and administration buildings. Moreover, I develop, implement and evaluate policies and procedures, ensuring compliance with legislation, regulations and funding agreements. With a comprehensive knowledge of Human Resources, I act as the first point of contact for shared services in relation to operational matters including Human Resource issues, budgets and reporting and provide HR management of operations and maintenance teams, effectively handling injury management coordination (return to work programs), Workers Compensation, training and Work Health & Safety. Excelling in effective and positive communications, I develop and foster relationships with stakeholders within the organisation, providing support, advice, direction and guidance across all teams on operations management matters. Key achievements: • Successfully implemented a new client management system in 2018, resulting in streamlined service provision. • Developed and implemented new methods for maintenance logging and tracking revised housing plans for the development of social housing units (new division for organisation), tenant selection and preparation of tenancy agreements. • Manage a team of 6 people, including leave, rosters, performance and development. Show less



Coles Supermarkets

• Australia
• Retail Groceries
• 1 - 100 Employee

• Customer Service Manager

  • Nov 2007 - Apr 2012

  As a Customer Service Manager, I managed the day-to-day running of the service department, customer relations and on-site contractors to ensure smooth service delivery and customer satisfaction. With a high level of initiative and dynamic leadership capabilities, I provided positive leadership and direction to a team of 25 – 35 members, developing the roster system, coaching and developing the team to meet sales targets and service standards. Demonstrating industriousness, conscientiousness and diligence, I attended to the front of store management operations, handling cash registers, ordering and initiatives that ensure a first-class customer experience. Furthermore, I developed, delivered, and continually improved service and team operations within a fast-paced customer-facing environment. With the ability to originate and develop constructive ideas, I worked equally efficiently autonomously and collaboratively within the team, driving a one-team culture that put team members health, safety and wellbeing first. Show less