Experience

Lavolio Boutique Confectionery

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Apr 2018 - Present

  Lavolio is a unique startup, created four years ago, and growing bigger every year. We are a boutique artisan confectionery, using traditional Italian techniques to create and sell handmade luxury sweets. As Operations Manager, Carolyn manages all aspects of the supply chain. She trains and supervises staff, oversees production, manages quality assurance, and controls inventory. As the business continues to grow, a large part of her role is to analyze the effectiveness of existing processes, then create strategies to improve productivity and efficiency. www.lavolio.com Show less



Self-Employed

• Earl's Court, London, UK

• Line Dance Instructor

  • Feb 2018 - Present

  I love teaching contemporary line dance, two weekly classes at the Improver and Intermediate levels, in my new home city of London, after 12+years of teaching in western Canada. Many years of performance experience at all types of events, and particularly in country line dance at countless Calgary Stampede functions. An enthusiastic participant at line dance events of all sizes, small regional, and large international. Available to teach at your special event, for team-building and entertainment! Show less



City of Calgary

• Canada
• Government Administration
• 700 & Above Employee

• Fitness & Dance Instructor

  • Apr 1997 - Nov 2017

  Taught all styles of dryland fitness, including Step, Hi/Lo, HIIT, Muscle Conditioning, Older Adult, Yoga, Stretch, Mom & Baby, Bootcamp. Also line dance (country & non-country). Taught all styles of dryland fitness, including Step, Hi/Lo, HIIT, Muscle Conditioning, Older Adult, Yoga, Stretch, Mom & Baby, Bootcamp. Also line dance (country & non-country).



On sabbatical

• World Traveler

  • Jun 2015 - Aug 2016

  Took time off to travel the world with my husband and our son. Visited parts of South America, Africa, Asia and Europe. www.cvcworldtravel.blogspot.ca Took time off to travel the world with my husband and our son. Visited parts of South America, Africa, Asia and Europe. www.cvcworldtravel.blogspot.ca



Strathcona-Christie-Aspen Community Association

• Calgary, Canada

• Office Manager & Event Planner

  • Jan 2010 - Jan 2015

  - Managed hall rentals inquiries and contracts (one-time events and ongoing programs) - Planned, promoted, executed and hosted community events (10-1500 attendees) - Wrote content for website and newsletters; edited submissions from others - Handled resident issued, liaised with City officials and collaborated with Board members to find resolutions - Administered classes, hired instructors, performed basic bookkeeping and miscellaneous office tasks - Managed hall rentals inquiries and contracts (one-time events and ongoing programs) - Planned, promoted, executed and hosted community events (10-1500 attendees) - Wrote content for website and newsletters; edited submissions from others - Handled resident issued, liaised with City officials and collaborated with Board members to find resolutions - Administered classes, hired instructors, performed basic bookkeeping and miscellaneous office tasks



Podium Consulting

• Professional Training and Coaching
• 1 - 100 Employee

• Office Manager & Education Coordinator

  • Oct 2002 - Sep 2008

  - Coordinated workshop logistics, and created education packages for participants - Organized and supported daily agenda for busy managing partner - Performed reception duties, sundry office tasks - Role was initially based at the Toronto office (2002-2003); was later re-hired to provide office support remotely from Calgary (2006-2008) - Coordinated workshop logistics, and created education packages for participants - Organized and supported daily agenda for busy managing partner - Performed reception duties, sundry office tasks - Role was initially based at the Toronto office (2002-2003); was later re-hired to provide office support remotely from Calgary (2006-2008)



Fairmont Hotels & Resorts

• Dubai, United Arab Emirates

• HR Project Coordinator

  • Oct 2001 - Mar 2002

  - Managed relationships with local vendors and agents to lease and furnish 33 flats for senior staff - Tracked expenses and installation of services, furnishings and other amenities - Adapted constantly to changing project requirements and schedules - Managed relationships with local vendors and agents to lease and furnish 33 flats for senior staff - Tracked expenses and installation of services, furnishings and other amenities - Adapted constantly to changing project requirements and schedules



Westside Recreation Centre

• Calgary

• Customer Service Supervisor

  • Sep 2000 - Apr 2001

  - Hired, trained and supervised 25 staff to provide outstanding customer service at brand new $30-million recreation facility - Overcame multiple start-up challenges to open facility on time - Developed processes and procedures, and wrote reference manual for employees - Hired, trained and supervised 25 staff to provide outstanding customer service at brand new $30-million recreation facility - Overcame multiple start-up challenges to open facility on time - Developed processes and procedures, and wrote reference manual for employees



Canadian Pacific

• Canada
• Rail Transportation
• 700 & Above Employee

• IT Communications Coordinator

  • Sep 1997 - Jul 2000

  - Designed and executed internal communications plan for large IT department- Researched and wrote articles and presentations for VP of IT department- Created content for intranet website, employee newsletters, and management bulletins- Administered IT executive team meetings- Moderated online discussion forum- Facilitated new employee orientation and training sessions

• IT Help Centre Representative

  • Jan 1997 - Sep 1997

  - Provided customer service and IT technical support to internal employees in a call center environment



TD

• Canada
• Banking
• 700 & Above Employee

• Mutual Fund Administrator

  • Jun 1996 - Jan 1997

  - Administered mutual fund transactions and worked closely with mutual fund sales team.

• Customer Service Supervisor & Branch Administrator

  • Sep 1992 - May 1996

  - Worked in a dozen different retail branches in Toronto and Winnipeg over 4 years- Ensured the highest levels of customer service and smooth branch operations- Resolved any escalated customer service issues