Experience

Evergreen Health, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Apr 2006 - Present

  • Small and Large Group Account Manager • Handle all aspects of renewals for 1/3 of Health plans’ Book of Business • Enrollment, termination, billing adjudication, claims issues and resolutions, group escalations, complaints and inquiries • Renewal processing which includes discussing optional benefits and premiums with all parties, meeting deadlines, confirming all changes requested by all parties timely. • Plan implementation for new and existing clients • Member onboarding and support Sales Team in open enrollment meetings, new case implementation and benefits review prior to sale • Assist Sales Support Team when necessary, specific to new case set-up, enrollment processing and census • Attend Broker and Group trainings and enrollment meetings with Evergreen Sales Reps to represent Account Management aspects • Attend TPA trainings with Evergreen Sales Reps to represent Account Management aspect • Manage, maintain and support relationships between Evergreen vendors, member, groups, brokers and external TPA’s • Manage and maintain database for both prospects and current clients • Assist all other Evergreen departments when requested for Account Management perspective Show less



The APEX Museum

• Administrative Assistant

  • Sep 2011 - Present



Wells Fargo Bank

• Personal Banker

  • Apr 2000 - Jul 2011