Experience

Lifespan

• United States
• Biotechnology
• 1 - 100 Employee

• Director Clinical Systems

  • May 2011 - Present

• Manager, Ambulatory Systems

  • Feb 2002 - May 2011

  Manage the selection, installation and ongoing support of application software including all interfaces necessary to assure a high value, widely accessible, comprehensive, integrated information network which meets customer needs.


IDX Systems
• Canada
• Information Technology & Services
• 1 - 100 Employee
• Manager, Business and Application Consulting at IDX Systems

  • Jun 2001 - Jan 2002


IDX Systems Corporation

• United States
• Insurance

• National Accounts Advisor

  • Apr 1999 - Jun 2001

  Provided consultative services to clients in the form of project management, system implementations, operational analysis, and training and development. Project Manager for large system implementations related to the IDX Classic products and the IC Web framework Responsible for planning, directing, and coordinating the activities of project team members in order to accomplish project objectives and ensure profitability of each project Responsible for preparing and maintaining project… Show more Provided consultative services to clients in the form of project management, system implementations, operational analysis, and training and development. Project Manager for large system implementations related to the IDX Classic products and the IC Web framework Responsible for planning, directing, and coordinating the activities of project team members in order to accomplish project objectives and ensure profitability of each project Responsible for preparing and maintaining project plans and status reports to executive level management and steering committees Responsible for managing client relationships Interact with various IDX business units in order to realize client expectations Identify new business prospects for the various business units within IDX. Most recently identified a gap in the client's training resources, which resulted in a contract that exceeded $300,000 Member of the Services Development Team which was tasked with the development of new service offerings for our clients

• Senior Software Application Advisor

  • Apr 1998 - Mar 1999

  Led internal project teams on various projects including system installations, new feature implementations, and systems analyses Performed operational analysis to identify areas for improvement Identified solutions to improve client's business success

• Software Application Advisor

  • Feb 1997 - Apr 1998

  Responsible for advising customers on how to maximize their utilization of IDX applications in order to achieve revenue cycle and operational improvements. Developed and conducted functional training programs for end users



Beacon Partners

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Consultant

  • Feb 1995 - Jan 1997

  Assisted clients on all levels of new IDX systems installations and upgrades. Educated the client on the IDX features and functionality to allow them to make informed decisions regarding implementation. Performed operational analysis to identify areas for improvement. Developed and conducted functional training programs for end users. Analyzed client business needs in order to make recommendations to maximize utilization of the IDX system.



The Johns Hopkins University, School of Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Software Systems Manager

  • 1993 - 1995

  Responsible for the management of the applications support unit, which provides software system support to approximately 200 users throughout the Johns Hopkins Medical Institutions. As the Software Systems Manager my responsibilities included: coordinating all phases of utilization of the IDX software, supervising the applications support staff, acting as a liaison between the user community and the system vendor, developing policies and procedures, and advising clinical departments on the… Show more Responsible for the management of the applications support unit, which provides software system support to approximately 200 users throughout the Johns Hopkins Medical Institutions. As the Software Systems Manager my responsibilities included: coordinating all phases of utilization of the IDX software, supervising the applications support staff, acting as a liaison between the user community and the system vendor, developing policies and procedures, and advising clinical departments on the most efficient use of the IDX software products. Show less



Johns Hopkins University, School of Medicine

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Training Specialist II

  • Jan 1992 - Jan 1993

  Developed and implemented technical skills training programs for the IDX system software Served as internal consultant on all human resource development issues Served as training liaison between the School of Medicine and a managed care provider group Developed and implemented professional fee billing patient education programs Responsible for all phases of the training process

• Training Specialist I

  • Jan 1989 - Jan 1992

  Designed and administered needs assessment tools and instruments Developed instructional strategies Delivered training programs to all levels of health professionals Conducted evaluation and follow-up to facilitate transfer of learning

• Training Specialist II

  • 1989 - 1992

  Developed and implemented technical skills training programs for the IDX system software. Served as internal consultant on all human resource development issues. Served as training liaison between the School of Medicine and a managed care provider group. Developed and implemented professional fee billing patient education programs. Responsible for all phases of the training process



Merkert Enterprises

• United States
• Consumer Goods

• Sales/Service Representative

  • Jan 1987 - Jan 1989

  Functioned as a sales and service representative to the supermarket industry Developed and implemented marketing strategies for new product line


Bay State Health Care
• United States
• Medical Practices
• 1 - 100 Employee
• Case Coordinator

  • Jan 1986 - Jan 1987