Experience

GoProto, Inc.

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2019 - Present

• Business Development Coordinator

  • Nov 2016 - Present

  GoProto is in business for one purpose: To solve your quick-turn manufacturing problems.GoProto delivers turnkey plastic and metal part manufacturing solutions including industrial design model making, rapid prototyping, additive manufacturing, cast urethane, CNC machining, rapid sheet metal, rapid injection tooling, production parts (injection molding, stamping, die-casting, and sheet metal), and part finishing to complete your product.Together we’ll navigate the sea of design, lead time and budgetary variables and make your decision process a snap.



Chef Works

• United States
• Hospitality
• 700 & Above Employee

• Business Development

  • Feb 2015 - Nov 2016

  • Increasing assigned territory sales via regular phone calls, emails, and social media networking• Investigating and following up on opportunities for acquisition of new business accounts• Maintaining existing accounts by providing excellent service and forming relationships of mutual trust and dependability• Identifying opportunities to grow existing accounts via upsell strategies• Attending trade shows with a view to networking and product innovation• Processing customer orders, payments, maintaining secured billing information• Collaborating with national accounts team on strategies pertaining to large acquisitions



GEICO

• United States
• Insurance
• 700 & Above Employee

• Licensed Sales Agent

  • May 2000 - Sep 2011

  • Performed Sales Agent and Customer Service Agent duties• Assisted customers at call center and office• Built rapport with potential customers, selling new policies by aligning needs to product offerings with due regard for history, financial standing and expectations• Explained coverage and benefits • Addressed policy holder concerns and complaints• Explained billing process and policy risks • Performed underwriting tasks when needed• Ensured high degree of after-sales satisfaction by regular follow-up• Accepted and processed payments of premiums, ensuring proper records and control• Demonstrated extensive knowledge of company and state guidelines, procedures and laws• Demonstrated extensive product knowledge and competitor strategies