Experience

Blooming Life

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Founder & Executive Director

  • Aug 2022 - Present

  1. Successfully orchestrated the legal establishment of a non-profit organization, encompassing all necessary documentation and compliance procedures 2. Pioneered the development of a robust foundational framework for the non-profit, which included designing and implementing key programs, roles, and operational structures 3. Strategically assembled a proficient Board of Directors, fostering a diverse team to guide and steward the organization's mission 4. Designed and launched the organization's website, effectively portraying the non-profit's vision, objectives, and initiatives 5. Actively participate in community events, leveraging networking opportunities and driving fundraising efforts to sustain and expand the non-profit's impact Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Process & Project Consultant

  • Jun 2022 - Present

  Revamped operational processes through rigorous evaluation, leading to strategic change recommendations that significantly enhanced efficiency and productivity 2. Pioneered the conception and execution of project plans 3. Enhanced market visibility and increased sales volume through website revamp, creation of an online store, and strategic SEO optimization 4. Elevated marketing and communications efforts to establish a unified brand identity and enhance overall visibility Revamped operational processes through rigorous evaluation, leading to strategic change recommendations that significantly enhanced efficiency and productivity 2. Pioneered the conception and execution of project plans 3. Enhanced market visibility and increased sales volume through website revamp, creation of an online store, and strategic SEO optimization 4. Elevated marketing and communications efforts to establish a unified brand identity and enhance overall visibility



Golden 1 Credit Union

• United States
• Banking
• 700 & Above Employee

• Direct Lending Manager

  • Jan 2015 - Jun 2022

  1. Oversaw and directed consumer loan underwriting and processing functions across diverse delivery channels, encompassing branches, call center, and online platforms 2. Formulated, executed, and managed lending products, projects, and departmental processes to improve operational excellence and competitiveness 3. Played both strategic decision-making and consultative leadership roles in corporate-wide initiatives 4. Fostered the growth of team members, leading to above-average employee engagement scores and numerous team member promotions5. Engage in collaborative efforts with front-line business units, including Retail, Training, and Call Center, to ensure comprehensive staff proficiency in loan products and processes6. Remained vigilant in tracking market trends, competitive programs, and regulatory changes related to credit union lending compliance - including bank secrecy, anti-money laundering laws, and fair lending compliance 7. Cultivated and sustained valuable collaborations with internal and external business partners as well as vendors, contributing to streamlined operations and successful outcomes8. Underwrote intricate transactions demanding advanced underwriting expertise, encompassing comprehensive assessments such as personal and business cash-flow analysis, collateral evaluation, and meticulous credit risk appraisal9. Served as back-up manager to the Dealer Services (Indirect) business line when managers were unavailable 10. Address external member and agency inquiries, requests, and complaints, ensuring timely and effective resolution11. Participate in regular assessments of consumer loan portfolio performance, crafting recommendations and appropriate courses of action in cases when issues are identified Show less

• Supervisor, Direct Lending Underwriting

  • Apr 2012 - Dec 2014

  1. Closely monitored day to day operations and workflows, ensuring service levels were achieved. 2. Devised operational workflow strategies to restore service levels, when necessary3. Conducted Quality Control analysis on credit analysts, offering constructive coaching as needed4. Provided quarterly and annual performance reviews5. Developed and delivered training for credit analysts and frontline (branch) staff6. Performed and oversaw system upgrade and enhancement testing

• Credit Analyst

  • Aug 2009 - Apr 2012

  1. Underwrote up to 100+ consumer loan applications per day, including credit cards, personal loans, personal lines of credit, and direct and indirect vehicles (autos, motorcycles, RVs, boats, etc.)2. Analyzed required stipulations, communicating acceptance or declination with branch staff3. Participated in system testing & validation4. Negotiated loan terms and conditions with automotive dealers



Fireside Bank

• Financial Services
• 1 - 100 Employee

• Credit Analyst

  • Nov 2004 - May 2009

• Collector

  • Nov 2004 - Jan 2005