Carolyn Crawford, CGSP

Front Desk Manager at Fairmont Olympic Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Credentials

  • Certified Guest Service Professional
    AHLEI - American Hotel & Lodging Educational Institute

Experience

  • Fairmont Olympic Hotel
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Manager
      • May 2023 - Present

  • Inns of Aurora Resort & Spa
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Innkeeper
      • Jul 2021 - May 2023

      Creating a unique and luxurious experience for guests in beautifully updated historical homes. Recognized as the inaugural Employee of the Month March 2022 for demonstrating leadership qualities of initiative, dependability, flexibility, integrity, judgement, and respect for others. Creating a unique and luxurious experience for guests in beautifully updated historical homes. Recognized as the inaugural Employee of the Month March 2022 for demonstrating leadership qualities of initiative, dependability, flexibility, integrity, judgement, and respect for others.

  • Advantage Sport & Fitness
    • United States
    • Health, Wellness & Fitness
    • 1 - 100 Employee
    • Retail Sales Manager
      • May 2021 - Jul 2021

    • Territory Sales Manager
      • Feb 2020 - May 2021

    • Customer Service Coordinator
      • Oct 2017 - Feb 2020

  • Hilton Garden Inn
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Services Agent
      • Mar 2016 - Sep 2017

      Awarded the Spirit of Brighthearted Award, April 2017 - the highest award within the Hilton Garden Inn brand, for exceptional service and embodiment of the company’s values. Acting as the face of the hotel for both guests and the public. Creating memorable and unique experiences for all guests. Maintaining professional and polite interactions with guests while acting as Manager on Duty. Recognized twice as Employee of the Month. Awarded the Spirit of Brighthearted Award, April 2017 - the highest award within the Hilton Garden Inn brand, for exceptional service and embodiment of the company’s values. Acting as the face of the hotel for both guests and the public. Creating memorable and unique experiences for all guests. Maintaining professional and polite interactions with guests while acting as Manager on Duty. Recognized twice as Employee of the Month.

  • Greek Peak Mountain Resort
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Agent
      • Nov 2014 - Mar 2016

      Answering a myriad of questions from guests about the property and company policies. Setting a positive example for other employees as an acting supervisor. Managing and enforcing guidelines and schedules for groups and meetings. Answering a myriad of questions from guests about the property and company policies. Setting a positive example for other employees as an acting supervisor. Managing and enforcing guidelines and schedules for groups and meetings.

Education

  • State University of New York College at Cortland
    Bachelor of Arts - BA, Psychology
    2015 - 2017
  • Tompkins Cortland Community College
    Associate's degree, General Studies
    2014 - 2015

Community

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