Experience

Telesat

• Canada
• Telecommunications
• 300 - 400 Employee

• Director Lightspeed Program Management Office

  • Sep 2023 - Present

  Ottawa, Ontario, Canada

• Manager, Lightspeed Program Management Office

  • Mar 2020 - Sep 2023

  Ottawa, Canada Area • Lead the creation of the Lightspeed Program Management Office including Staffing Plan & Hiring. • Manage the PMO team through goal setting, coaching, recognition, and development opportunities. • Lead the PMO team in developing the complete Lightspeed Integrated Master Schedule (IMS) for internal program management and reporting to Key Stakeholders, both internal and external. The Lightspeed IMS includes sub-projects in the areas of satellite design and manufacturing, Launches… Show more • Lead the creation of the Lightspeed Program Management Office including Staffing Plan & Hiring. • Manage the PMO team through goal setting, coaching, recognition, and development opportunities. • Lead the PMO team in developing the complete Lightspeed Integrated Master Schedule (IMS) for internal program management and reporting to Key Stakeholders, both internal and external. The Lightspeed IMS includes sub-projects in the areas of satellite design and manufacturing, Launches, Landing Stations, Terrestrial Networks, System Operations, and User terminals • Developed and maintain the Lightspeed Risk/Opportunity Register • Technical liaison to lenders, consultants and advisors • Co-ordinate with the Prime Contractor PMO including: o Schedule tracking and reporting o Ensure Telesat deliveries are on time and properly documented o Ensure Contractor deliveries and reviews are on time and properly completed o Support contract and design reviews • Lead the PMO team with support from other segments in developing the Lightspeed Governance Model including: o Process development (Change Control Board/Document Management/Reviews) o Program management tool selection o Rollout/training of the larger team • Manage contract correspondence with Main contractor. • Coordinate, establish and maintain the management reporting tools including dashboards, Key Performance Indicator reports, red/yellow flag reporting, and notification of upcoming events. • Adopt and promote the development and move towards an effective set of enterprise tools for the Lightspeed program.

• Program Manager, User Terminal Development

  • May 2019 - Mar 2020

  Ottawa, Canada Area • Lead the development of cost-effective user terminal technologies suitable for the Telesat LEO constellation system in collaboration with the LEO systems engineering, technology suppliers and manufacturers. • Develop and manage requirements, specifications and statement-of-work documentation in relation to the development projects. • Work with the engineering team and also with Telesat customers to understand the requirements and features needed for user terminals in their specific… Show more • Lead the development of cost-effective user terminal technologies suitable for the Telesat LEO constellation system in collaboration with the LEO systems engineering, technology suppliers and manufacturers. • Develop and manage requirements, specifications and statement-of-work documentation in relation to the development projects. • Work with the engineering team and also with Telesat customers to understand the requirements and features needed for user terminals in their specific context • Define and maintain the user terminal roadmap defining the requirements and features necessary for the terminals to meet the commercial objectives • Work with Telesat engineering, legal and contracts teams to support preparation of partnership, development and supply agreements with selected vendors.



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Project Manager/Project Engineer

  • Mar 2006 - May 2019

  Ottawa, Ontario Projects: - HD-710 Phase 4: Project Manager on the next generation of the HD-710 SATCOM platform for Honeywell. - HS-720: Project Manager on the HS-720 SATCOM platform for Honeywell. - CG-710/CR-710: Project Manager on the final execution phase of the project with Honeywell. In this role I was responsible for leading the project, interfacing with the technical and projects teams in both companies as well as conducting weekly meetings with the Honeywell senior management and… Show more Projects: - HD-710 Phase 4: Project Manager on the next generation of the HD-710 SATCOM platform for Honeywell. - HS-720: Project Manager on the HS-720 SATCOM platform for Honeywell. - CG-710/CR-710: Project Manager on the final execution phase of the project with Honeywell. In this role I was responsible for leading the project, interfacing with the technical and projects teams in both companies as well as conducting weekly meetings with the Honeywell senior management and participating in weekly meetings with Honeywell’s end customer, Dassault. - Multicast Land Mobile: Project Manager for the development of Multicast-Enabled mobile terminals to support systems integration and field trials in the INMARSAT satellite based multicast system development programme. General PM Roles: - Manage the project team consisting of multi-disciplinary professionals from various groups; Systems, Software, Certification, Verification, Documentation, Hardware, Production, Manufacturing, subcontractors - Take new/improved products through DO-160E (hardware), DO-210, and DO-178B (software) qualification activities in support of achieving Transport Canada STC and FAA TSO product certification. - Take new/improved products through FCC Certification - Executes contract requirements and develops amendments as required - Manages the analysis of technical problem solving capabilities and issue resolution - Develops and maintains project schedules and budgets. - Develops Statement of Work for Subcontractors - Performs internal and external routine reporting. - Interface with customer and senior management on a regular basis to report progress and clarify contractual concerns. Show less



Honeywell Aerospace (Formally EMS)

• Director, Field Services

  • 2006 - 2009

  Ottawa, Ontario - Managed the Field Services, Emergency Management Products (EMP) Project Management, and Customer Support teams by formulating and monitoring objectives, standards, and metrics applicable to their operations - Reviewed technology and resource structure to handle the incoming customer calls and tickets - Influenced Product Managers in the design of product that is serviceable - Executed contract requirements - Analyzed support costs to optimize return and effect changes to… Show more - Managed the Field Services, Emergency Management Products (EMP) Project Management, and Customer Support teams by formulating and monitoring objectives, standards, and metrics applicable to their operations - Reviewed technology and resource structure to handle the incoming customer calls and tickets - Influenced Product Managers in the design of product that is serviceable - Executed contract requirements - Analyzed support costs to optimize return and effect changes to operations - Managed the analysis of technical problem solving capabilities and issue resolution for incorporation of lessons learned into technical application notes Product features and customer documentation - Worked with Quality group to ensure effective application of resources to emerging trends - Established Return & Overhaul inventory and spares strategies - Ensured user-type verification testing is performed by Product Support for all new products and upgrades - Participated in RFP evaluations and proposal preparation - Project Manager for multiple international projects involving the manufacturing and installation of EMS Search and Rescue satellite ground equipment. (Venezuela, Greece) - Program Manager for an international project consisting of the installation of EMS Search and Rescue satellite ground equipment and the delivery of draft plans, standards, legislation and operating procedures for a national Search and Rescue Program. (UAE) - Planned and executed EMS Annual International EMP User Group Meeting (Montreal, Istanbul) Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Global Networks Product Support Engineer

  • 2000 - 2006

  Ottawa, Ontario - Client Relations: Provided superior service to clients through in-depth attention and follow-up to issue resolution and product improvement. Effectively responded to client requests, inquiries, suggestions, and concerns. Comprehensive understanding of the importance of high quality. - Program Development: Reviewed new product development plans with a critical eye for client requirements. Influenced design and testing strategies of new products and new releases of current products. -… Show more - Client Relations: Provided superior service to clients through in-depth attention and follow-up to issue resolution and product improvement. Effectively responded to client requests, inquiries, suggestions, and concerns. Comprehensive understanding of the importance of high quality. - Program Development: Reviewed new product development plans with a critical eye for client requirements. Influenced design and testing strategies of new products and new releases of current products. - Analyzed, selected, and promoted new tools for improving proficiency and reducing repetitive issue call escalations. Provided subject level expertise across multi-functional departments. - Research and Analysis: Conducted research, analysis, recovery, and resolution of customer issues on a case-by-case basis. This included analyzing technical data and creating software scripts to aid in issue analysis, detection, and /or resolution. - Conducted research and analysis of monthly operations. Identified and recommended areas of improvement. - Personnel Training and Supervision: Developed and led product specific training sessions on multiple products. Provided product and industry related TL9000 process training. Mentor to junior team members. Supervised and led a sub-team on surpassing metric targets and improving knowledge management system. Show less



Motorola - Iridium

• Network Operations Engineer/Mission Planner

  • 1998 - 2000

  Leesburg, Virginia - Research and Analysis: Conducted research and analysis of telephony, messaging, and reception anomalies including fault detection, mitigation, and resolution of software/hardware problems. Generated and analyzed weekly outage statistics. Jointly responsible for generating daily outage reports on the constellation, gateways, and messaging system (this portion tied in with the Telemetry, Tracking and Control centers) - Supported the development and installation of new software in the form of… Show more - Research and Analysis: Conducted research and analysis of telephony, messaging, and reception anomalies including fault detection, mitigation, and resolution of software/hardware problems. Generated and analyzed weekly outage statistics. Jointly responsible for generating daily outage reports on the constellation, gateways, and messaging system (this portion tied in with the Telemetry, Tracking and Control centers) - Supported the development and installation of new software in the form of requirements definition, documentation review (requirements, test plans, installation guides, test results), and operational procedure updates. - Personnel Training and Supervision: Organized and implemented the creation of operations procedures for the Mission Planning Group and jointly responsible for writing and reviewing the Real-Time Operations Messaging Procedures. - Operations: Prepared, scheduled, and distributed data for Iridium constellation space-vehicle activities (generated pass plans, anomaly reports, defect isolation and identification, performance metrics and procedure development). Show less



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Global Networks Product Support Engineer

  • 1997 - 1998

  Ottawa, Ontario - Client Relations: Provided superior service to clients through in-depth attention and follow-up to issue resolution and product improvement. Effectively responded to client requests, inquiries, suggestions, and concerns. - Research and Analysis: Identified and worked with design on product defects, deficiencies, and enhancements. - Personnel Training and Supervision: Developed technical web pages for issue resolution, testing, and requesting in-house assistance. Mentor to junior team… Show more - Client Relations: Provided superior service to clients through in-depth attention and follow-up to issue resolution and product improvement. Effectively responded to client requests, inquiries, suggestions, and concerns. - Research and Analysis: Identified and worked with design on product defects, deficiencies, and enhancements. - Personnel Training and Supervision: Developed technical web pages for issue resolution, testing, and requesting in-house assistance. Mentor to junior team members. Provided product and industry related International Standards Organization process training. Show less



Canadian Space Agency

• Canada
• Defense and Space Manufacturing
• 100 - 200 Employee

• RADARSAT: Head Mission Planner/Order Desk Officer

  • 1995 - 1997

  - Marketing/Account Management: Developed and conducted monthly international client order desk meeting to discuss new business development and strategic planning to maximize growth and profitability for all represented Order Desks. - Research and Analysis: Conducted analysis of representation of Order Desk imaging requests in context of contractual and sales agreements. Identified Mission Planning software product defects, deficiencies, and enhancements. Prioritized requests for improvement… Show more - Marketing/Account Management: Developed and conducted monthly international client order desk meeting to discuss new business development and strategic planning to maximize growth and profitability for all represented Order Desks. - Research and Analysis: Conducted analysis of representation of Order Desk imaging requests in context of contractual and sales agreements. Identified Mission Planning software product defects, deficiencies, and enhancements. Prioritized requests for improvement in Mission Planning Software with multi-functional team. - Personnel Training and Supervision: Organized and implemented the creation of operations procedures for the Mission Planning Office. Supervised a team of professionals, delegated work assignments, and communicated strategic initiatives. Created a business case and implemented the hiring of co-op students. - Proposal Preparation: Reviewed SOWs and contract proposals in relation the RADARSAT and RADARSAT II, as a member of a larger review team. Show less



PRIOR Data Sciences

• Junior Software Engineer

  • 1994 - 1995

  Ottawa, Ontario, Canada • Research and Analysis: Developed the Order Desk System code that interfaced with the Mission Management Office and Database Manager software • Developed the Telemetry and Telecommand portion of the RADARSAT Satellite Simulator



Canadian Forces Navy Reserves

• Maritime Engineering Officer (HMCS Cabot), Acting Sub-Lieutenant

  • 1988 - 1990

  Canada Various Engineering Work Terms across Canada including; Esquimalt, Hull/Gatineau, and St. John's.