Experience

KaiPod Learning

• United States
• Education Administration Programs
• 1 - 100 Employee

• Operations Manager

  • Oct 2022 - Present



Next Gen HQ

• United States
• Education
• 1 - 100 Employee

• People and Operations Manager

  • Jun 2022 - Oct 2022

  •Spearheaded people operations and management, driving operational goals across processes and systems, planning and reporting, performance management, and project management. •Supported human resources management by assisting recruitment, employee onboarding, compensations and benefits, and people development. •Key role in fostering and maintain an inclusive culture centered on cross-functional collaboration, employee engagement, and open communication. •Championed continuous improvement and change management, leading the integration of a robust reporting and workflow management system to organize and scale company operations. Show less



Saxbys

• United States
• Hospitality
• 200 - 300 Employee

• Associate Director Of Operations

  • Aug 2021 - Jun 2022

  •Pioneered operations management and strategic planning, with a focus on coaching and developing leadership teams to ensure healthy and profitable café operations. •Guided organizational development by coordinating café setup and initial opening for 3 new locations, providing support in vendor setup, design and construction, procurement, marketing, strategic partnerships. •Supported human resources (HR) by managing the full talent lifecycle through effective recruitment, development, and employee retention.•Leveraged cross-functional leadership skills to oversee 6 managers, 2 leaders in training, and 150+ indirect reports; managed 7-figures in annual sales and expanded revenue generation. Show less

• Head of Area Operations

  • Aug 2019 - Oct 2021

  •Delivered strategic direction to 6 managers, championing performance improvement and operational excellence by mentor and coach staff on profit and loos (P&L), operations, staffing, and profitability. •Facilitated the development and implementation of strategic plans and strategies to optimize cost controls, improve efficiency, and generate financial reports to track performance. •Influential in establishing and communicating performance standards, targets, budgets, and expectations for 5 locations while guiding decision-making.•Constructed and distributed the company operations manual and subsequent employee training to drive compliance with company policies and goal achievement. Show less

• Cafe Manager

  • Apr 2018 - Aug 2019

  •Steered project management and strategy development, leading the company transition from a franchise café to a corporate café while maintaining and enhancing 7-figures in annual revenue. •Utilized exceptional relationship building and communication skills to serve as the liaison between key stakeholders, onsite teams, and guests.• Managed all aspects of payroll, financial reporting, ordering, and inventory; created and maintained ordering PARs for multiple vendors to ensure accuracy and availability.•Deployed a high attention to detail and analytical skills to execute performance evaluations while hiring, training, and scheduling up to 60 employees simultaneously. Show less



Aramark

• United States
• Hospitality
• 700 & Above Employee

• Retail Manager

  • Jul 2015 - Apr 2018

  •Directed all business operations for a Starbucks and Peet’s Coffee shop, guiding team building by hiring, training, and managing a team of 30+ union employees and student workers. •Fostered and maintained an environment of success and accountability while driving high levels of revenue, growth, and customer satisfaction. •Cultivated and maintained relationships with executives and key decision-makers to contribute to the overall planning, direction, and sales for the location. •Directed all business operations for a Starbucks and Peet’s Coffee shop, guiding team building by hiring, training, and managing a team of 30+ union employees and student workers. •Fostered and maintained an environment of success and accountability while driving high levels of revenue, growth, and customer satisfaction. •Cultivated and maintained relationships with executives and key decision-makers to contribute to the overall planning, direction, and sales for the location.