Experience

SRS Acquiom

• United States
• Financial Services
• 100 - 200 Employee

• Business Development Operations Assosicate

  • Jan 2023 - Present



NestEgg.rent

• United States
• Real Estate
• 1 - 100 Employee

• Owner Experience Manager

  • Jan 2021 - Jun 2022

  Chicago, Illinois, United States •Managed a network of over 100 third-party maintenance vendors •Diagnosed and estimated maintenance job reports through proprietary NestEgg software •Provided logistical and project management assistance to over 200 landlords and contractors •Supervised NestEgg’s technology platform by using internal systems and tools •Trained internal 3 employees on the operations process and procedures as well as composed company wide Loom trainings for all 40 employees •Delegated daily tasks… Show more •Managed a network of over 100 third-party maintenance vendors •Diagnosed and estimated maintenance job reports through proprietary NestEgg software •Provided logistical and project management assistance to over 200 landlords and contractors •Supervised NestEgg’s technology platform by using internal systems and tools •Trained internal 3 employees on the operations process and procedures as well as composed company wide Loom trainings for all 40 employees •Delegated daily tasks among the operations and customer success teams •Developed strategies for automation and scaling within the marketplace platform including automated maintenance scheduling and dispatch •Assisted Director of Customer Success with customer relations •Oversaw vendor accounts payables by managing over 1,000 ACH and bank payments, researching discrepancies, and invoice matching Show less



Chicago Cultural Alliance

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Marketing Coordinator

  • Jun 2020 - Nov 2020

  Chicago, Illinois, United States •Planned and designed content using Canva, Wordpress, and Later App across all social media platforms (Instagram, Facebook, Twitter, Youtube, Blog posts) •Increased social following from 600 to over 1,000 within 3 months •Created blog/other written content and monitored Chicago Cultural Alliance’s website, including marketing emails and campaigns through Mailchimp, press releases, and community outreach •Assisted with the development of some fundraising communications for Taste from… Show more •Planned and designed content using Canva, Wordpress, and Later App across all social media platforms (Instagram, Facebook, Twitter, Youtube, Blog posts) •Increased social following from 600 to over 1,000 within 3 months •Created blog/other written content and monitored Chicago Cultural Alliance’s website, including marketing emails and campaigns through Mailchimp, press releases, and community outreach •Assisted with the development of some fundraising communications for Taste from Home raising over $20,000 as the organization’s first virtual fundraiser •Aligned branding across all marketing channels Show less



Toast

• United States
• Software Development
• 700 & Above Employee

• Project Implementation Specialist

  • Feb 2020 - Apr 2020

  Chicago, Illinois, United States •Partnered with Project Manager to build, implement client payroll systems using Asana and GSuite •Managed Salesforce to track implementation progress for each client project •Interfaced with clients to facilitate trainings on the payroll process



Cass Information Systems

• United States
• Information Services
• 700 & Above Employee

• Client Account Representative

  • Mar 2018 - Jan 2020

  Bridgeton, Missouri •Interfaced with 10+ clients to facilitate trainings on system processes •Analyzed client issues and requests; communicate resolutions verbally and in writing, customizing solutions to meet client’s needs •Provided superior, professional, and consistent communication and consultative support with clients •Composed weekly Excel spreadsheets utilizing SQL queries in order to perform data analysis on client accounts; decreasing invoice rejection rates by 25+% each month



Enterprise Fleet Management

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• License and Title Coordinator

  • Sep 2013 - Feb 2018

  Olivette, MO •Acted as primary contact for drivers, company decision makers, EFM group personnel, potential customers and external vendors •Supported outside departments by working with vendors and handling claims •Processed over 1,000 registrations, renewals, and other requests each month for the state of Nevada, California, and Arkansas •Developed relationships with the customers, DMV contacts, and internal departments •Trained 10+ new coordinators and back up coordinators on assigned states