Experience

TeleTech

• Customer Service Representative



Teletech At Home, Inc

• Customer Service Representative

  • Jan 2015 - Present

  Confer with customers by telephone to provide information about services provided. Assist customer with course registrations. Provided customer with information to resolve their issues. Providing customer with technical solutions to resolve issue with launching courses. Answer incoming calls, greeting callers, providing information, transferring calls as necessary. Confer with customers by telephone to provide information about services provided. Assist customer with course registrations. Provided customer with information to resolve their issues. Providing customer with technical solutions to resolve issue with launching courses. Answer incoming calls, greeting callers, providing information, transferring calls as necessary.



Martinrea International

• Canada
• Automotive
• 700 & Above Employee

• Team Leader

  • Aug 2012 - May 2015

  Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine operators, assemblers, and welders. Plan and establish work assignments and production sequences to meet production goals. Inspect materials, products, or equipment to detect defects or malfunctions. Set up and adjust machines and equipment. Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards. Conduct employee training in equipment operations or work and safety procedures. Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency. Confer with management to resolve worker problems, complaints, or grievances. Repair and inspect welds to ensure product meets quality requirements. Certified Forklift Operator Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service & Problem Resolution Representative II

  • Feb 2011 - Aug 2012

  Answering inbound calls addressing customer's issues with billing questions and troubleshooting issues for telecommunications company. Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner. Navigating through multiple computer software programs to resolve customer's issues. Answering inbound calls addressing customer's issues with billing questions and troubleshooting issues for telecommunications company. Strive to meet highest level of customer satisfaction by resolving customers issue in professional & timely manner. Navigating through multiple computer software programs to resolve customer's issues.