Carol Nicholson-Cole

Tours, tastings & events at Greyfriars Vineyard
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Contact Information
us****@****om
(386) 825-5501
Location
Camberley, England, United Kingdom, UK

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5.0

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Tam Bond

I've worked with Carol for nearly 5 years at Sign-Up.to - both reporting directly to her, and working alongside her as part of the management team. She is an exceptionally talented manager, an unstoppable force of positivity, and an absolute pleasure to work with. Carol is gifted at identifying the strengths of individuals, and structuring roles to maximise their potential. She supports her team in identifying and pursuing professional development goals, resulting in strong employee loyalty, increased productivity, and outstanding feedback from clients. Carol is a champion of clear and concise communication, both within her own team and inter-departmentally. She's never too busy to talk through a problem, offer insights from different perspectives, and help you come to a resolution. Carol has been instrumental in my journey from Support Assistant to Platform Lead. I'll miss her dearly, but she'll greatly enhance any company lucky enough to employ her.

Neil Mukerji

Carol is possibly the most enthusiastic person I've ever worked with, driven by an incredible desire and talent to make things better, for colleagues and clients alike. That makes her a tremendous asset, and great to work with. Carol is an excellent communicator. She’s positive, organised, knowledgeable, a great team leader, highly motivated and extremely good at educating herself. I've every confidence Carol has got what it takes to continue to flourish as a management professional, and I wish her the very best.

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Credentials

  • WSET Level 3 in wines
    Wine & Spirit Education Trust
    Feb, 2022
    - Oct, 2024
  • WSET Level 2 in wines
    Wine & Spirit Education Trust
    Jan, 2020
    - Oct, 2024
  • Level 5 - CIPD
    CIPD
    Jul, 2013
    - Oct, 2024
  • TD EXPERT: CDP for Marketing
    Treasure Data
    Sep, 2022
    - Oct, 2024

Experience

    • Tours, tastings & events
      • May 2023 - Present
    • United States
    • Software Development
    • 400 - 500 Employee
    • Senior Customer Success Manager, Lead
      • Apr 2023 - Present

    • Customer Success Manager
      • Jan 2022 - Apr 2023

    • United States
    • Software Development
    • 200 - 300 Employee
    • Manager, Customer Success (Interim)
      • Jan 2021 - Dec 2021

    • Principal Customer Success Manager, EMEA
      • Sep 2020 - Jan 2021

    • Senior Customer Success Manager
      • Oct 2019 - Sep 2020

    • Customer Success Manager EMEA
      • Oct 2017 - Oct 2019

    • United States
    • Technology, Information and Internet
    • 700 & Above Employee
    • Head of Customer Success
      • Jan 2016 - Jun 2017
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Head of Client Services
      • Aug 2009 - Dec 2015

      Management position; responsible for support helpdesk, account management both tactical and strategic initiatives. Later acquired by Host Europe Group. Management position; responsible for support helpdesk, account management both tactical and strategic initiatives. Later acquired by Host Europe Group.

    • United Kingdom
    • Project Manager/PA to Director
      • Dec 2008 - Aug 2009

      Small HR consultancy Small HR consultancy

    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • HR Reputation Co-ordinator
      • Sep 2007 - Nov 2008

      Team centered around employee engagement and empowering employees to love where they work. Team centered around employee engagement and empowering employees to love where they work.

Education

  • Southampton Solent University
    CIPD, Human Resource Management
    2012 - 2013

Community

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