Caroline Lalonde
Director, Customer Service at Canadian Pharmaceutical Distribution Network- Claim this Profile
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English Native or bilingual proficiency
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Bio
Nina Gorgani
I had the pleasure of working with Caroline for 2 years. As a Senior Manager Strategic Partnerships at Innomar, she managed customer engagement for all Roche Canada Patient Support Programs. Caroline's leadership, strategic mindset and transparency helped our companies build and maintain close partnership. She provided constructive feedback and invaluable advice to solve any issues that our PSPs experienced. Her knowledge and expertise in the PSP space as well as deep understanding of patients and physicians needs helped us with Brand Planning, allocation of resources and finding creative solutions for our stakeholders. I truly enjoyed working with Caroline and highly recommend her.
Kareena Rego
Enthusiastic in partnership! In the 2 years I worked with Caroline, I really appreciated her love for people. This was evident in her approach and commitment to strive for the best for our clients. Never one to shy away from a challenge, Caroline was dogged in her determination to seek to discover when collaborating, ensuring stakeholders felt valued and heard. This resulted in strong outcomes for our clients and proactive servicing. As my Strategic Partner, I especially appreciated her good humour and dedication to our organization and our clients. She was a wonderful partner to me.
Nina Gorgani
I had the pleasure of working with Caroline for 2 years. As a Senior Manager Strategic Partnerships at Innomar, she managed customer engagement for all Roche Canada Patient Support Programs. Caroline's leadership, strategic mindset and transparency helped our companies build and maintain close partnership. She provided constructive feedback and invaluable advice to solve any issues that our PSPs experienced. Her knowledge and expertise in the PSP space as well as deep understanding of patients and physicians needs helped us with Brand Planning, allocation of resources and finding creative solutions for our stakeholders. I truly enjoyed working with Caroline and highly recommend her.
Kareena Rego
Enthusiastic in partnership! In the 2 years I worked with Caroline, I really appreciated her love for people. This was evident in her approach and commitment to strive for the best for our clients. Never one to shy away from a challenge, Caroline was dogged in her determination to seek to discover when collaborating, ensuring stakeholders felt valued and heard. This resulted in strong outcomes for our clients and proactive servicing. As my Strategic Partner, I especially appreciated her good humour and dedication to our organization and our clients. She was a wonderful partner to me.
Nina Gorgani
I had the pleasure of working with Caroline for 2 years. As a Senior Manager Strategic Partnerships at Innomar, she managed customer engagement for all Roche Canada Patient Support Programs. Caroline's leadership, strategic mindset and transparency helped our companies build and maintain close partnership. She provided constructive feedback and invaluable advice to solve any issues that our PSPs experienced. Her knowledge and expertise in the PSP space as well as deep understanding of patients and physicians needs helped us with Brand Planning, allocation of resources and finding creative solutions for our stakeholders. I truly enjoyed working with Caroline and highly recommend her.
Kareena Rego
Enthusiastic in partnership! In the 2 years I worked with Caroline, I really appreciated her love for people. This was evident in her approach and commitment to strive for the best for our clients. Never one to shy away from a challenge, Caroline was dogged in her determination to seek to discover when collaborating, ensuring stakeholders felt valued and heard. This resulted in strong outcomes for our clients and proactive servicing. As my Strategic Partner, I especially appreciated her good humour and dedication to our organization and our clients. She was a wonderful partner to me.
Nina Gorgani
I had the pleasure of working with Caroline for 2 years. As a Senior Manager Strategic Partnerships at Innomar, she managed customer engagement for all Roche Canada Patient Support Programs. Caroline's leadership, strategic mindset and transparency helped our companies build and maintain close partnership. She provided constructive feedback and invaluable advice to solve any issues that our PSPs experienced. Her knowledge and expertise in the PSP space as well as deep understanding of patients and physicians needs helped us with Brand Planning, allocation of resources and finding creative solutions for our stakeholders. I truly enjoyed working with Caroline and highly recommend her.
Kareena Rego
Enthusiastic in partnership! In the 2 years I worked with Caroline, I really appreciated her love for people. This was evident in her approach and commitment to strive for the best for our clients. Never one to shy away from a challenge, Caroline was dogged in her determination to seek to discover when collaborating, ensuring stakeholders felt valued and heard. This resulted in strong outcomes for our clients and proactive servicing. As my Strategic Partner, I especially appreciated her good humour and dedication to our organization and our clients. She was a wonderful partner to me.
Experience
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Canadian Pharmaceutical Distribution Network
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Canada
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Director, Customer Service
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Apr 2023 - Present
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President Of The Board Of Directors
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May 2020 - Jun 2023
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Board Member
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Mar 2019 - May 2020
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Innomar Strategies
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Canada
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Pharmaceutical Manufacturing
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700 & Above Employee
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Senior Manager Strategic Partnerships
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2019 - 2021
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Neighbourhood Pharmacy Association of Canada
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Vice President, Pharmacy and Business Development
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2017 - 2018
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Director of Business Development (Healthcare 3PL)
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2013 - 2017
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Manager, Customer Service, Technical Support and Inside Sales
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2011 - 2013
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Senior Manager Client Solutions (Healthcare 3PL)
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2009 - 2011
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KATT International
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United Kingdom
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Wholesale
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Founder and Principal
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1999 - 2009
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Education
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McGill University
Minor International Relations -
Concordia University
B.A. -
Marianopolis College
CEGEP Graduate -
The Sacred Heart School of Montreal
High School Degree
Community
