Experience

Belong

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Sr. Operations Project Manager

  • Nov 2023 - Present

  Work closely with general contractors and vendors to complete home improvement projects during occupancy turnovers. Directly work with customers to deliver progress updates and explain change orders and scope adjustments.

• Customer Success Manager

  • Jan 2023 - Present

  Seattle, Washington, United States Long term client relationship management for active users of the product platform. Supported both sides of the marketplace to ensure high levels of customer service were met at all times. Retained customers through renewing contracts.

• Sales and Growth Specialist

  • May 2022 - Jan 2023

  Seattle, Washington, United States Sold home improvement repair projects to new homeowners and onboarded them to our platform to list the home for rent. Worked with the operations team for efficient completion of the projects. Discussed rental market trends with homeowners to list their home for the right rental price and sometimes negotiated.



Indigo Real Estate

• United States
• Real Estate
• 1 - 100 Employee

• Assistant Manager

  • Jul 2021 - May 2022

  Seattle, Washington, United States STAZIONE25 (301 unit) and Sonata (89 unit) Apartments in the Mt. Baker/Beacon Hill neighborhoods of Seattle Managed tenant relations, addressing inquiries, complaints, and requests promptly and professionally, resulting in increased retention rates Conducted weekly, monthly, and annual reporting and audits for property performance, budgets, accounts receivable, and compliance with city-regulated low incoming housing initiatives. Completed move out inspections to determine deposit… Show more STAZIONE25 (301 unit) and Sonata (89 unit) Apartments in the Mt. Baker/Beacon Hill neighborhoods of Seattle Managed tenant relations, addressing inquiries, complaints, and requests promptly and professionally, resulting in increased retention rates Conducted weekly, monthly, and annual reporting and audits for property performance, budgets, accounts receivable, and compliance with city-regulated low incoming housing initiatives. Completed move out inspections to determine deposit accounting, addressed maintenance concerns during tenancy in a timely manner Hosted community events, managed the social media for all properties, and trained new and rotating staff regularly. Conducted weekly market surveys to determine competitive rental rates and promotions

• Leasing Consultant

  • Sep 2020 - Jun 2021

  Seattle, Washington, United States STAZIONE25 (301 unit) and The CC (49 unit) Apartments in the Seattle core Toured prospective tenants through community, screened and assessed applications to qualify for leases. Responded to inquiries and provided detailed information about rental properties, lease terms, amenities, and community features. Managed high volume number of leads and ensured all were treated fairly Experienced lease up consultant, filled vacancies quickly amidst a pandemic 20 leases within the first… Show more STAZIONE25 (301 unit) and The CC (49 unit) Apartments in the Seattle core Toured prospective tenants through community, screened and assessed applications to qualify for leases. Responded to inquiries and provided detailed information about rental properties, lease terms, amenities, and community features. Managed high volume number of leads and ensured all were treated fairly Experienced lease up consultant, filled vacancies quickly amidst a pandemic 20 leases within the first 3 months with continued 80% conversion from tour to lease, went on to personally sign 100 leases in first year Completed all necessary fair housing and compliance training



kate spade new york

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Leader

  • Sep 2019 - Feb 2020

  Seattle, Washington Promoted once again to manage the location in Seattle. Managed all aspects of store operations, including sales, inventory management, visual merchandising, and customer service. Ensured compliance with company policies, procedures, and standards. Conducted monthly performance evaluations, set goals, and hosted corporate visits. Created and maintained a positive work environment, fostering teamwork, collaboration, and open communication. Compiled reports for corporate to relay the… Show more Promoted once again to manage the location in Seattle. Managed all aspects of store operations, including sales, inventory management, visual merchandising, and customer service. Ensured compliance with company policies, procedures, and standards. Conducted monthly performance evaluations, set goals, and hosted corporate visits. Created and maintained a positive work environment, fostering teamwork, collaboration, and open communication. Compiled reports for corporate to relay the store’s overall performance leveraging the data from key performance indicators and identified opportunities to improve.

• Keyholder

  • Jun 2017 - Sep 2019

  Promoted and moved to a higher volume and traffic location within Toronto, Ontario then transferred to a location in Seattle, WA. Assisted in managing the daily operations of the store, including opening and closing procedures, cash handling, and inventory management. Trained and mentored new sales associates, ensuring they were equipped with product knowledge and customer service skills. Led a team of sales associates, providing training, guidance, and motivation to drive individual… Show more Promoted and moved to a higher volume and traffic location within Toronto, Ontario then transferred to a location in Seattle, WA. Assisted in managing the daily operations of the store, including opening and closing procedures, cash handling, and inventory management. Trained and mentored new sales associates, ensuring they were equipped with product knowledge and customer service skills. Led a team of sales associates, providing training, guidance, and motivation to drive individual and team performance. sales leader on the selling floor to ensure that everyone was being assisted by the team at any given time and jump in for the assist as needed to help close sales Led regular inventory audits to ensure compliance with loss prevention policies and procedures. Experienced operations leader in charge of stock organization, receiving, and delivery.

• Sales Associate

  • Jun 2015 - Jun 2017

  Toronto, Ontario, Canada Contributed to the overall sense of joy and whimsy that is engrained in the genes of kate spade. Took guests on a service journey and assisted them in prompt and friendly manner. Offered personal styling sessions, vast product knowledge, and conducted outreach for store events. Assisted customers with product inquiries, offering recommendations and suggesting complementary items to enhance their shopping experience. Consistently exceeded personal monthly and daily sales targets, contributing… Show more Contributed to the overall sense of joy and whimsy that is engrained in the genes of kate spade. Took guests on a service journey and assisted them in prompt and friendly manner. Offered personal styling sessions, vast product knowledge, and conducted outreach for store events. Assisted customers with product inquiries, offering recommendations and suggesting complementary items to enhance their shopping experience. Consistently exceeded personal monthly and daily sales targets, contributing to the store's overall success and recognition within the company Assisted with visual merchandising tasks, including creating appealing displays and organizing merchandise on the sales floor. Organization wizard in the stockroom making everything flow efficiently and effortlessly.