Experience

Sedgwick Kenya Insurance Brokers Ltd.

• Kenya
• Insurance
• 1 - 100 Employee

• Executive Assistant/HR

  • May 2019 - Present

  ▶️ Key Contributions & Results ✦ Providing dedicated substantive support and assistance to the Managing Director-General Insurance in the discharge of his responsibilities. ✦ Working with the Managing Director-General Insurance & HRBP to develop and maintain relations with MD’s direct reports. ✦ Receiving and disseminating related information to external and internal clients; ✦ Raising all payments that relate to Executive Office; ✦ Coordinating and organizing for staff meetings i.e. Town halls etc.; ✦ Coordinating the logistics of the interview process for Senior Managers of the subsidiary i.e. Booking rooms, preparing documentation, filling of pre-interview forms; ✦ Assisting the prospects/Clients to resolve any queries that arises. ✦ Assisting in liaising with intermediaries for effective customer experience at the MD;s Office. ✦ Preparing for, meeting and greeting visitors to the office, anticipating needs and setting a professional yet warm and welcoming tone. ✦ Helping organize & execute events when required; ✦ Working closely with the rest of the Operations Team to ensure smooth operations of the MD’s office. Show less



Kaizuri Associates

• Nairobi, Kenya

• Office Administrator

  • Apr 2018 - May 2019

  ▶️ Key Contributions & Results ✦ Coordinated office activities and operations to secure efficiency and compliance to company policies. ✦ Resolved service problems by clarifying the clients’ complaint, determining the cause of the problem, coming up with the best solution, expediting correction, and following up to ensure resolution. ✦ Maintained a positive, empathetic, and professional attitude towards clients at all times. ✦ Maintained solid customer relationships by handling enquiries, questions and concerns with speed and professionalism. ✦ Kept records of customer interactions, transactions, comments, compliments and complaints. ✦ Addressed standard inquiries by letter, phone, e-mail, or personal contact. ✦ Maintained internal communication system insuring instructional, and support personnel are kept informed of needed information. ✦ Ensured security and confidentiality of office records, equipment and documents. ✦ Coordinated the general administration of the respective office. Show less



Kenya Orient Insurance Limited

• Kenya
• Insurance
• 100 - 200 Employee

• ADMINISTRATION AND PROCUREMENT EXECUTIVE

  • Jun 2012 - Mar 2018

  ▶️ Key Achievements: 🏆 Drove the initiative to cut down on administration costs for the year 2016-2018 by 5% by implementing a procurement calendar for the year which ensured that the company did not purchase on impulse and all purchases were well planned in advance allowing for time to source quotes early and negotiate where need be. 🏆 Drafted OSH policy guidelines which were later implemented in 2016-2018. 🏆 Compliance & planning; Established & adhered to internal and procedures and systems and improve internal processes to achieve efficiencies as the departmental risk champion in 2016-2018. 🏆 Maintained a 20% profit in salvage sales for years 2016-2018. 🏆 Developed policies as per ISO standards at Kenya Orient insurance Company. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ▶️ Key Contributions & Results ✦ Run and coordinated the day-to-day executive administration activities for the Managing Director and the Board within the organization. ✦ Managed office security by supervising the contracted companies and advising the management of improvements and reporting risk incidences. ✦ Arranged and made bookings for Board members and management team travel, both local and international. ✦ Completed special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules and monitoring results. ✦ Maintained stock in stores and ensured distribution on a need basis to all company offices. ✦ Coordinated and communicated with the Board and regulatory bodies. ✦ Coordinated incoming and outgoing correspondence from the company including emails while ensuring confidentiality and dispatching as required. ✦ Procured, stored and distributed furniture, stationery, office supplies, and office utilities to branches and staff upon requests maintaining a two days TAT upon approval. ✦ Reviewed and negotiated contracts with suppliers and service providers for ongoing business. Show less



Forbes Global Agencies

• Kenya

• Human Resources Administrator

  • Feb 2010 - Apr 2012

  ▶️ Key Contributions & Results ✦ Contributed to the development, implementation and training of core HR initiatives. ✦ Developed annual work plans for specific HR initiatives e.g. performance management program design. ✦ Provided support to employees in various HR-related topics such as leaves and compensation and resolved any issues that arose. ✦ Assisted in the development of policies, guidelines, and tools to support managers throughout an employees life cycle. ✦ Enhanced job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities; ✦ Gathered and analyzed data with useful HR metrics, like time to hire and employee turnover rates. ✦ Ensured HR practices were in compliance with current laws and regulations. ✦ Conducted periodic HR audits, prepared and presented reports. Show less



Infologix Kenya

• Kenya

• Customer Service, Front Office Administrator and Cashier

  • May 2003 - Aug 2009