Experience

UserGems 💎

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • Feb 2022 - Present



Deposco

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Manager

  • Sep 2021 - Feb 2022

  • Work directly with senior executives and key decision-makers to ensure a secure and successful long-term business relationship • Understand each customer’s strategic goals and make recommendations based on Deposco’s products and best practices • Partner with sales, engineering, and marketing to drive alignment for customer renewals, expansions, and product enhancement • Identify up-sell opportunities and communicate potential risks that would threaten renewals. • Conduct quarterly… Show more • Work directly with senior executives and key decision-makers to ensure a secure and successful long-term business relationship • Understand each customer’s strategic goals and make recommendations based on Deposco’s products and best practices • Partner with sales, engineering, and marketing to drive alignment for customer renewals, expansions, and product enhancement • Identify up-sell opportunities and communicate potential risks that would threaten renewals. • Conduct quarterly business reviews and regularly interact with key stakeholders to deliver insights, product notifications, support notices, and operational reviews • Analyze data independently to discover insights to improve the customer experience

• Customer Success Advocate

  • Sep 2020 - Sep 2021

  Deposco specializes in working with 3PL's, eCommerce, and enterprise brands. Take the guesswork out of your operations with Deposco as your supply chain partner. Experience flexibility, scalability, full visibility, and control of your business all within one system. In my role I: -Owned renewals with an average of a 15% increase -Fully managed customer communications - planned maintenance, incident notices, new product launches -Created multiple playbooks for the Customer… Show more Deposco specializes in working with 3PL's, eCommerce, and enterprise brands. Take the guesswork out of your operations with Deposco as your supply chain partner. Experience flexibility, scalability, full visibility, and control of your business all within one system. In my role I: -Owned renewals with an average of a 15% increase -Fully managed customer communications - planned maintenance, incident notices, new product launches -Created multiple playbooks for the Customer Success team -Led the push for customer reviews on Capterra and Gartner -Launched Deposco's first Customer Satisfaction Survey -Onboarded new Customer Success Team members



MemberClicks by Personify

• United States
• Software Development
• 1 - 100 Employee

• Sales Executive

  • Jun 2019 - Jul 2020

  Greater Atlanta Area MemberClicks is an all-in-one membership and learning management software company designed to help associations and chambers of commerce thrive. From event registrations and dues renewals to financials and reporting and full certificate generation, MemberClicks' software provides associations and chambers with an integrated system to manage their organization's membership. In my role as a Sales Executive, I work directly with Executive Directors, President's, and various stakeholders in… Show more MemberClicks is an all-in-one membership and learning management software company designed to help associations and chambers of commerce thrive. From event registrations and dues renewals to financials and reporting and full certificate generation, MemberClicks' software provides associations and chambers with an integrated system to manage their organization's membership. In my role as a Sales Executive, I work directly with Executive Directors, President's, and various stakeholders in the association to determine their needs in a technology partner. From the client's first interest in MemberClicks throughout the entirety of the sales process, I put together personalized demonstrations based on each association's specific needs and wants. Additionally, I've had the honor of attending various state Society of Association Executive's conferences including Ohio, North Carolina, Washington, and ASAE's Annual Conference.

• Expansion Solution Advisor

  • Oct 2018 - Jun 2019

  In my time as an Expansion Solution Advisor at MemberClicks, my focus was on growth within our customer base through our add-on or expansion products. Those products varied from our Learning Management System, Conference App, and Review Panel solution.

• Business Development Representative

  • Jan 2017 - Oct 2018

  I love connecting with association executives. I’m always interested in learning more about the world of associations and how I can better serve it. I’m responsible for introducing MemberClicks to organizations that need a better technology solution. I work closely with our VP of Marketing and our EVP of Sales to walk through why we do what we do and generate qualified opportunities. Since joining MemberClicks, I’ve developed a true passion for the association world, grown… Show more I love connecting with association executives. I’m always interested in learning more about the world of associations and how I can better serve it. I’m responsible for introducing MemberClicks to organizations that need a better technology solution. I work closely with our VP of Marketing and our EVP of Sales to walk through why we do what we do and generate qualified opportunities. Since joining MemberClicks, I’ve developed a true passion for the association world, grown exponentially both professionally and personally, and most importantly, learned how important it is to truly love your job (and company)!



Rocket Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales and Marketing Intern

  • Jun 2016 - Aug 2016

  Greater Atlanta Area Assisted with the planning/ execution for the Rocket booth at IBM Share Conference, case study research/project using Sales Force, expense reporting using Expensable, extensive competitor research, office maintenance and management, event planning



Lake Lanier Islands Resort, NE Georgia

• Recreational Facilities
• 1 - 100 Employee

• Front Desk Agent

  • May 2015 - May 2016

  Buford, Ga Assisting guests with checking in and out, issues incurred during their stay, arranging boat outings and waterpark attraction tickets. Making adjustments as needed to bills-- including compensation.



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• College Program Intern

  • Aug 2014 - Jan 2015

  Orlando, Florida Area As an intern at Walt Disney World's College Program I worked for six months at multiple restaurants within the Walt Disney World Resort. This includes Disney's Contemporary Resort- Contempo Cafe, Disney's All Star Sports- End Zone Food Court, Port Orleans French Quarter- Sassagoula Floatworks and Food Factory, and inside Disney's Magic Kingdom- Stands West in Frontierland.