Caroline Jones
Sales Operations Manager for EMEA and APAC at KX- Claim this Profile
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Bio
Adam Lissaman
Caroline reported to me for just over 4 years as the Senior Sales Analyst in the Global Sales Operations team. Whilst she entered the business as a Sales analyst, you could instantly see her potential to become so much more. Her inquisitive nature and intelligence meant she contributed and defined processes that enabled the business to continuously move forward. The first thing that strikes you about Caroline is her personable manner, which was crucial in the role she performed. She was able to easily establish close working relationships with multiple departments and levels, that made projects and tasks so much easier to complete. She’s equally comfortable operating at a tactical or strategic level, and provides real insight with her analysis breakdowns. Caroline needed very little direction when it came to complex data analysis, and more often than not would produce more than was asked, due to her commercial understanding. She single handily built two of the most used SFDC Sales dashboards for the sales org, which gave real insight into the pipeline quality and target progress. In the last couple of years Caroline was promoted to Senior Sales Analyst and managed analysts below her. Her empathy and intelligence make her a highly effective manager of people, and I see this as being a large part of any role she takes in the future. I really enjoyed my time working with Caroline, she was the voice of reason and a confidant. I would recommend Caroline to any organisation, and hope we can work together again in the future
Adam Lissaman
Caroline reported to me for just over 4 years as the Senior Sales Analyst in the Global Sales Operations team. Whilst she entered the business as a Sales analyst, you could instantly see her potential to become so much more. Her inquisitive nature and intelligence meant she contributed and defined processes that enabled the business to continuously move forward. The first thing that strikes you about Caroline is her personable manner, which was crucial in the role she performed. She was able to easily establish close working relationships with multiple departments and levels, that made projects and tasks so much easier to complete. She’s equally comfortable operating at a tactical or strategic level, and provides real insight with her analysis breakdowns. Caroline needed very little direction when it came to complex data analysis, and more often than not would produce more than was asked, due to her commercial understanding. She single handily built two of the most used SFDC Sales dashboards for the sales org, which gave real insight into the pipeline quality and target progress. In the last couple of years Caroline was promoted to Senior Sales Analyst and managed analysts below her. Her empathy and intelligence make her a highly effective manager of people, and I see this as being a large part of any role she takes in the future. I really enjoyed my time working with Caroline, she was the voice of reason and a confidant. I would recommend Caroline to any organisation, and hope we can work together again in the future
Adam Lissaman
Caroline reported to me for just over 4 years as the Senior Sales Analyst in the Global Sales Operations team. Whilst she entered the business as a Sales analyst, you could instantly see her potential to become so much more. Her inquisitive nature and intelligence meant she contributed and defined processes that enabled the business to continuously move forward. The first thing that strikes you about Caroline is her personable manner, which was crucial in the role she performed. She was able to easily establish close working relationships with multiple departments and levels, that made projects and tasks so much easier to complete. She’s equally comfortable operating at a tactical or strategic level, and provides real insight with her analysis breakdowns. Caroline needed very little direction when it came to complex data analysis, and more often than not would produce more than was asked, due to her commercial understanding. She single handily built two of the most used SFDC Sales dashboards for the sales org, which gave real insight into the pipeline quality and target progress. In the last couple of years Caroline was promoted to Senior Sales Analyst and managed analysts below her. Her empathy and intelligence make her a highly effective manager of people, and I see this as being a large part of any role she takes in the future. I really enjoyed my time working with Caroline, she was the voice of reason and a confidant. I would recommend Caroline to any organisation, and hope we can work together again in the future
Adam Lissaman
Caroline reported to me for just over 4 years as the Senior Sales Analyst in the Global Sales Operations team. Whilst she entered the business as a Sales analyst, you could instantly see her potential to become so much more. Her inquisitive nature and intelligence meant she contributed and defined processes that enabled the business to continuously move forward. The first thing that strikes you about Caroline is her personable manner, which was crucial in the role she performed. She was able to easily establish close working relationships with multiple departments and levels, that made projects and tasks so much easier to complete. She’s equally comfortable operating at a tactical or strategic level, and provides real insight with her analysis breakdowns. Caroline needed very little direction when it came to complex data analysis, and more often than not would produce more than was asked, due to her commercial understanding. She single handily built two of the most used SFDC Sales dashboards for the sales org, which gave real insight into the pipeline quality and target progress. In the last couple of years Caroline was promoted to Senior Sales Analyst and managed analysts below her. Her empathy and intelligence make her a highly effective manager of people, and I see this as being a large part of any role she takes in the future. I really enjoyed my time working with Caroline, she was the voice of reason and a confidant. I would recommend Caroline to any organisation, and hope we can work together again in the future
Experience
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KX
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United States
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Software Development
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200 - 300 Employee
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Sales Operations Manager for EMEA and APAC
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Jul 2022 - Present
Partnering with sales individuals and teams across EMEA and APAC. Partnering with sales individuals and teams across EMEA and APAC.
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Sungard Availability Services
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Sales Analyst - EMEA - Global Sales Operations
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Apr 2018 - Jun 2022
Providing strategic sales operations solutions to a multi-location sales team.
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Sales Analyst - EMEA - Global Sales Operations
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May 2016 - Mar 2018
Provided sales operations solutions and support to a multi-location EMEA and India sales and account management team.
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MSCI Inc.
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United States
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Financial Services
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700 & Above Employee
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Associate, Sales Operations, EMEAI
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Jul 2013 - Jul 2015
Shortly after IPD was bought by MSCI, I moved to a new role, joining a hectic project with tight deadlines to integrate IPD’s Sage CRM and Financials into MSCI’s Salesforce CRM.
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UK & Ireland Client Management Administrator
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Jan 2007 - Jun 2013
Provided administrative support to the 12-member UK & Ireland Client Service Management Team, focusing on generic client issues i.e. invoicing, contracts, order forms, Sage CRM and communications.
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Imperial College London
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Research Services
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700 & Above Employee
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Section Administrator, Optics Section, Department of Physics
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Mar 2005 - Dec 2006
Initially seconded from my previous role and then made permanent. Coordinated the managerial and administrative assistance to the staff and students reducing their administrative workload. Managed the office and its staff.
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Deputy Section Administrator, Optics Section, Department of Physics
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Jun 2004 - Mar 2005
Provided managerial and administrative assistance to the Optics Section Administrator. The Optics Section had 25 senior academic staff and combined the Photonics and QOLS groups.
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Administrative Assistant, Clinical Cardiology, National Heart and Lung Institute
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Mar 2003 - Jun 2004
Provided a responsive clerical and administrative service to a number of clinical based research groups and units within Clinical Cardiology.
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Nord Anglia Education
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United Kingdom
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Education Management
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700 & Above Employee
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Key Skills Lecturer at The Oldham College
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Dec 2001 - Jul 2002
Taught Key Skills Levels 1 and 2 in Communication, Information Technology and Application of Number to 16 - 19 year old students at foundation and intermediate level within the School of Care and Education. Taught Key Skills Levels 1 and 2 in Communication, Information Technology and Application of Number to 16 - 19 year old students at foundation and intermediate level within the School of Care and Education.
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Shop Direct
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United Kingdom
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Retail
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700 & Above Employee
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Warehouse Operative
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Oct 2000 - Jun 2001
Worked flexibly as part of a team and individually in Central and Bulk Packing, Dispatch and Hitchens and as a ‘missings clerk' tracing items. Worked flexibly as part of a team and individually in Central and Bulk Packing, Dispatch and Hitchens and as a ‘missings clerk' tracing items.
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Tara Sports and Leisure
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Oldham, United Kingdom
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Bar Person and Receptionist
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Jun 1999 - Sep 1999
Performed customer service and reception duties. Performed customer service and reception duties.
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Central Manchester University Hospitals NHS Foundation Trust
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United Kingdom
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Hospitals and Health Care
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400 - 500 Employee
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Clerical Assistant, Finance and Reception, The University Dental Hospital of Manchester
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Jun 1998 - Sep 1998
Stored, found and retrieved patient files, supervised reception desk, and used in-house computer system to locate patient records and make appointments for individuals and new clinics. In the finance department, processed hospital orders, dealt with patients, and controlled the supply of stationery and clinical equipment. Stored, found and retrieved patient files, supervised reception desk, and used in-house computer system to locate patient records and make appointments for individuals and new clinics. In the finance department, processed hospital orders, dealt with patients, and controlled the supply of stationery and clinical equipment.
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Nord Anglia Education
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United Kingdom
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Education Management
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700 & Above Employee
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Credit Control Assistant
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Jun 1997 - Aug 1997
Assisted in the administration of a finance office within a larger, medium-sized organisation. Processed payments, issued invoices, and held a small caseload of individual clients. Assisted in the administration of a finance office within a larger, medium-sized organisation. Processed payments, issued invoices, and held a small caseload of individual clients.
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The Rank Group plc
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United Kingdom
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Gambling Facilities and Casinos
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700 & Above Employee
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Customer Service Assistant
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Jul 1996 - Sep 1996
Carried out customer service and reception duties. Carried out customer service and reception duties.
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Education
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1996 - 2000
The University of Edinburgh
BSc (Hons), Mathematics -
2002 - 2002
The Oldham College
City and Guilds Certificate in Teaching Adult Learners Stage One -
1989 - 1996
Crompton House School
Community
