Experience

Eurofins Food Testing Ireland

• Ireland
• Food and Beverage Services
• 1 - 100 Employee

• Intercompany Manager

  • Sep 2022 - Present

  Responsible for the promotion and development of EFTI Cork as an Interco partner for other Eurofins Laboratories and providing first line support and management of the EFTI sales system. Management of contractual processes including technical agreements, preferred provider/ Service Level Agreements (SLA’s) and Quotations. Subject matter expert on testing, availability of tests and pricing within EFTI Cork facility. COMLIMS responsible for Cork EFTI site. Europortal key user within EFTI with involvement in facilitating client training and subsequent ongoing Europortal needs. Supporting the laboratory and sales team with performance efficiencies to deliver continuous improvement in various operational and customer KPIs including - on time delivery, customer service, quality and health and safety. Show less

• Supply Chain Manager

  • Aug 2021 - Sep 2022

  To manage the day to day operations and organisation of Sample Receipt and Sample Prep ensuring samples are processed accurately, promptly and efficiently for required testing while maintaining high standards of compliance with Health and Safety, Quality System and Customer requirements. To deliver improved and consistent customer service through people and project management, service delivery and cost control.To provide leadership, supervisory management, training and support to the team by proactive and effective planning of workload and resources. To proactively assist management with development of the department to ensure both Eurofins business objectives and Customer requirements are consistently delivered. Show less

• Customer Services Manager

  • May 2016 - Aug 2021



Exova Group Limited

• Industrial Machinery Manufacturing
• 400 - 500 Employee

• Customer Services Manager

  • Apr 2009 - May 2016

• Administration Manager

  • Mar 2005 - Apr 2010

• Analytical Service Technician

  • Jan 2001 - Mar 2005

• Junior Secretary

  • Sep 1998 - Dec 2000