Sales Manager

• May 2023 - Present

Market Research Analyst

• May 2022 - May 2023

Working with internal sales and revenue data to compile monthly and quarterly reports, Excel data tables, and PowerPoint presentations. Forecasting seasonality and demand by understanding and interpreting booking trends and group sales. Tracking guest satisfaction through guest experience scores and reporting resort opportunities for increased performance. Reconciling sellers monthly and quarterly sales with goal tracking software and accounting and categorizing discrepancies. Maximizing revenues by partnering with revenue manager to forecast rates based on market trends for three Ritz-Carlton properties. Show less

Guest Service Representative

• Aug 2020 - Feb 2023

Resolving guest concerns on first contact by independentlyfinding solutions to problems as they arise.Worked proficiently with multiple operating systems and as ateam of over 50 people to provide exceptional guest service.Assisted with the training and onboarding of new associates.

Rooms and Operations Intern

• Apr 2019 - Aug 2020

Learning all of the aspects of the hotel operation, rotated through housekeeping, front desk, concierge lounge, and AYS phone service.

Revenue Management Intern

• May 2021 - Aug 2021

Independently designed and built models that display and track data to show trends in revenue and rooms demand over time. Created monthly and weekly financial reports to present to corporate and property leadership. Managed rooms inventory and daily room rate across direct booking channels and online travel agencies for 13 resorts. Performed underwriting and due diligence inspection of new properties for the HWV portfolio, and successfully closed the acquisition of a new resort marina. Show less