Experience

Monkey Club

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Communications, Marketing & Events

  • Jun 2020 - Present



Baboon Marbella

• Spain
• Restaurants
• 1 - 100 Employee

• Communications, Marketing & Events

  • Jun 2020 - Present



Events Made in Spain

• Spain
• Events Services

• Event Planner

  • Sep 2019 - Present



W Barcelona

• Spain
• Hospitality
• 100 - 200 Employee

• W Insider (VIP guest relations)

  • Nov 2016 - Apr 2018

  The W Insider connects, differentiates and elevates the guest experience with extraordinary experiences. The W Insider creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships and access to connect the newest, latest and coolest to the W brand and the W guest.Also supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay.

• Room Coordinator

  • Jun 2016 - Nov 2016

• Welcome desk Agent

  • Mar 2015 - Jun 2016

  Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.



Pullman Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Assistant Manager Front Office trainee

  • May 2014 - Nov 2014

  To greet guests on arrival at the hotel and conduct check-in and registration procedures. Check rooms prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance. Implement and maintain guest recognition programme. Attend the daily morning or afternoon Front Office briefing at the beginning of the shift. Answer the telephone promptly and clearly in a friendly and courteous manner. Handle guest complaints, inquiries, and comments. Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. Handle customer complaints if possible and / or reports them to supervisors.



Rita Blue

• Spain
• Restaurants
• 1 - 100 Employee

• Assistant Manager

  • 2011 - 2013

  Assist the restaurant Director in all tasks. Run the staff when the Director is not on duty. Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience. Quality control, ensure customer satisfaction through training employees properly and adhering to company policy.Handling cash, credit cards, and a cash register. Greeting customers and answering questions.



Bono's Beach

• Spain
• Restaurants
• 1 - 100 Employee

• Beach supervisor

  • May 2009 - Sep 2009