Experience

Kidd Aitken Legal Marketing Ltd.

• Office Manager

  • Sep 2020 - Present



Lancer Scott Ltd

• United Kingdom
• Construction
• 100 - 200 Employee

• Customer Service Centre Manager

  • Jul 2018 - Apr 2020

  Responsible for building a team of Facilities Coordinators to manage and maintain a portfolio of several Retail FM contracts. Starting with a team of 5 and growing to a team of over 30 employees, introducing an Out of Hours service, responsible for the recruitment and management of the In and Out of Hours departments alongside the recruitment and management of a fast growing Accounts/ Invoicing Department. Other duties included TUPE transfers, client meetings, appraisals, 121's and disciplinaries.



Eddisons

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Helpdesk Manager

  • Sep 2003 - Jun 2018

  Managing a 24/7 Facilities Management Helpdesk, responsible for the recruitment and management of up to 30 Facilities Coordinators across several high profile FM contracts. Solely responsible for all areas of office and operational management including, 121's, recruitment, disciplinaries and all staff training. Ensuring delivery of exemplary Customer Service in and out of hours, attending regular monthly client meetings in London whilst managing the out of hours services for both The Grosvenor Estates in Mayfair and The Portman Estate in Pimlico London. Managing and arranging the repairs across 4 major Train Operating Contracts including First Great Western(GWR) First Capital Connect, First Transpennine and East Coast Rail. Playing an integral part in the winning of several major FM contracts and maintaining the consistent high class delivery to ensure these contracts were renewed year on year.