Experience

Finicity, a Mastercard Company

• United States
• Financial Services
• 500 - 600 Employee

• Senior Customer Success Manager

  • Mar 2021 - Present



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• High Net Worth Associate

  • Jun 2020 - Mar 2021



Self-Employed

• Park City, UT

• Freelance SocialMedia

  • Sep 2016 - Jun 2020

  Skis on the Run- Social Media, customer service agent Freshies Lobster- Social Media, admin Oak&Willow Yoga Studio- Social Media Clif Bar-Events team member Skis on the Run- Social Media, customer service agent Freshies Lobster- Social Media, admin Oak&Willow Yoga Studio- Social Media Clif Bar-Events team member



UBS

• Switzerland
• Financial Services
• 700 & Above Employee

• Registered Client Service Associate

  • Dec 2018 - May 2020



L.L.Bean

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Oct 2018 - Dec 2018



The Promontory Club

• Park City, UT

• Member Services Manager

  • May 2018 - Oct 2018

  Member Services Manager, July 2018-Present ● Supervise and train concierge receptionists ● Coordinate/supervise member activities ● Train staff and direct department operations ● Oversee and enhance existing member services, and develop new programs for continued member satisfaction Member Services Agent, May 2018-July 2018 ● Collaborate on special projects as directed my Membership Manager ● Maintain high standard of customer service while assisting members with daily needs and take reservations for various activities and events ● Communicate effectively with management to ensure expedited guest service Show less



The Beau Collective

• Park City, UT

• Operations Manager

  • Sep 2016 - May 2018

  The Beau Collective Operations Manager, September 2016-May 2018 ● System administrator for MindBody Software ● Customer service lead for growing client base of 300 members and on-going relationship building and communication with potential members. Surpassed set membership sales goals each quarter driving large revenue increases to the business in a short time frame ● Created ongoing collaborations with local community partners ● Managed onsite boutique including all social media, retail purchases, sales, invoicing, inventory, marketing and hosting of special members-only shopping events CooperWynn Real Estate Social Media Manager, September 2016-May 2018 ● Fundamental support of web and social media including marketing of open houses and events through social media-Facebook, Instagram, reaching 5,000-8,000 targeted views Show less



CooperWynn Events

• Park City, UT

• Assistant Events Director and Logistics Coordinator

  • May 2014 - May 2017

  Assistant Events Director, October 2013- May 2017 ● Managed company-wide travel logistics ● Managed event F&B services through social media and email, reaching 5,000+ in various cities ● Managed event registration (3,000-5,000 participants) and event volunteers (25-50 per event) Assistant Events Director, October 2013- May 2017 ● Managed company-wide travel logistics ● Managed event F&B services through social media and email, reaching 5,000+ in various cities ● Managed event registration (3,000-5,000 participants) and event volunteers (25-50 per event)



Deer Valley Resort

• United States
• Travel Arrangements
• 500 - 600 Employee

• Associate Sales Manager

  • Aug 2015 - Aug 2016

  Associate Sales Manager, August 2015-September 2016 ● Generated proposals and contracts for corporate group meetings, events- Lodging, F&B, resort services ● Managed partnerships with Park City Destination Management Companies ● Coordinated wedding groups and family reunion bookings, including lodging and resort services ● Liaised with West Coast territory Manager with large corporate group bookings Assistant Server -Fireside Dining, December 2013- May 2014 ● Assisted servers in one of the most popular restaurants in Deer Valley. ● Position required constant communication and team work with all front and back of house service staff Children’s Ski Instructor, December 2012- April 2013 ● Taught the beginning skills of alpine skiing, adapting for all experience levels and age groups ● Responsible for maintaining professionalism, patience and up-to-date knowledge of skiing and teaching methods Show less



Stein Collection

• United States
• Hospitality
• 100 - 200 Employee

• Guest Service Agent

  • Nov 2014 - Oct 2015

  • Responsible for ensuring each guest has an exceptional experience • Assist in directing phone calls, answering guest inquiries, over the phone and in person, and fulfilling guest requests. • Competent in Maestro Programming • Offer guests upgraded accommodations upon their requests, including up-selling guests to luxury suite accommodations and townhome accommodations • Assist guests with activity and restaurant reservations throughout the hotel and Park City area • Created detailed terrain guides for beginner, intermediate, and advanced skiers at Deer Valley Resort; these guides describe the terrain across Deer Valley starting at Stein Eriksen Lodge and moving across the entirety of the mountain. A ‘How to’ navigate Deer Valley’s 6 peaks Show less



Flying Pig Adventure Company

• Recreational Facilities
• 1 - 100 Employee

• Assistant Raft Guide Manager

  • Apr 2013 - Sep 2013

  • Managed rafting schedule, shuttled customers, organized trips, managed employees. • Guided customers down class 1,2 and 3 rapids. Informed customers of safety information and Yellowstone River/Nat’l Park history • Took professional photos of customers, edited and prepared photos for customer review and purchase • Managed rafting schedule, shuttled customers, organized trips, managed employees. • Guided customers down class 1,2 and 3 rapids. Informed customers of safety information and Yellowstone River/Nat’l Park history • Took professional photos of customers, edited and prepared photos for customer review and purchase