Caroline Straathof
Account Manager EMEA at FineLine Technologies- Claim this Profile
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Bio
Michael Weed
Working with Caroline was a new experience for myself, having never worked with managers from the EU. Caroline was measured but not shy about speaking up about challenges and successes for the business, both for her own team and for other teams. She and Lindsay lead a team that covered seven languages of the EU, and in multiple contact channels. True professionals, Caroline made Forever 21's life easier that could have been asked for covering dozens of countries in service area.
Annemarie Noorland
It was a pleasure to work together with Caroline, who was instrumental in establishing the Customer Service Department for E-Commerce in her capacity as Manager Customer Service EU/UK at Forever 21. She was well respected in her department and everyone enjoyed working with her. Caroline assumed a leadership role at Forever 21, inspiring and motivating her colleagues. I could always depend on her to set the best example as Manager Customer Service EU/UK at Forever 21. Caroline is a trustworthy individual with a vast expertise in Customer Service and Customer Centricity and I will always hold her in the highest esteem.
Michael Weed
Working with Caroline was a new experience for myself, having never worked with managers from the EU. Caroline was measured but not shy about speaking up about challenges and successes for the business, both for her own team and for other teams. She and Lindsay lead a team that covered seven languages of the EU, and in multiple contact channels. True professionals, Caroline made Forever 21's life easier that could have been asked for covering dozens of countries in service area.
Annemarie Noorland
It was a pleasure to work together with Caroline, who was instrumental in establishing the Customer Service Department for E-Commerce in her capacity as Manager Customer Service EU/UK at Forever 21. She was well respected in her department and everyone enjoyed working with her. Caroline assumed a leadership role at Forever 21, inspiring and motivating her colleagues. I could always depend on her to set the best example as Manager Customer Service EU/UK at Forever 21. Caroline is a trustworthy individual with a vast expertise in Customer Service and Customer Centricity and I will always hold her in the highest esteem.
Michael Weed
Working with Caroline was a new experience for myself, having never worked with managers from the EU. Caroline was measured but not shy about speaking up about challenges and successes for the business, both for her own team and for other teams. She and Lindsay lead a team that covered seven languages of the EU, and in multiple contact channels. True professionals, Caroline made Forever 21's life easier that could have been asked for covering dozens of countries in service area.
Annemarie Noorland
It was a pleasure to work together with Caroline, who was instrumental in establishing the Customer Service Department for E-Commerce in her capacity as Manager Customer Service EU/UK at Forever 21. She was well respected in her department and everyone enjoyed working with her. Caroline assumed a leadership role at Forever 21, inspiring and motivating her colleagues. I could always depend on her to set the best example as Manager Customer Service EU/UK at Forever 21. Caroline is a trustworthy individual with a vast expertise in Customer Service and Customer Centricity and I will always hold her in the highest esteem.
Michael Weed
Working with Caroline was a new experience for myself, having never worked with managers from the EU. Caroline was measured but not shy about speaking up about challenges and successes for the business, both for her own team and for other teams. She and Lindsay lead a team that covered seven languages of the EU, and in multiple contact channels. True professionals, Caroline made Forever 21's life easier that could have been asked for covering dozens of countries in service area.
Annemarie Noorland
It was a pleasure to work together with Caroline, who was instrumental in establishing the Customer Service Department for E-Commerce in her capacity as Manager Customer Service EU/UK at Forever 21. She was well respected in her department and everyone enjoyed working with her. Caroline assumed a leadership role at Forever 21, inspiring and motivating her colleagues. I could always depend on her to set the best example as Manager Customer Service EU/UK at Forever 21. Caroline is a trustworthy individual with a vast expertise in Customer Service and Customer Centricity and I will always hold her in the highest esteem.
Experience
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FineLine Technologies
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United States
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Printing Services
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1 - 100 Employee
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Account Manager EMEA
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Oct 2020 - Present
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Forever 21
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United States
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Retail Apparel and Fashion
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700 & Above Employee
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Manager Customer Service
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May 2017 - Oct 2020
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Associate Manager Customer Service
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May 2014 - Apr 2017
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Assistant Manager Customer Service
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Nov 2010 - May 2014
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Vegas.com
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United States
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Leisure, Travel & Tourism
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100 - 200 Employee
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Customer Service Representative/Travel Specialist
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May 2005 - Jul 2010
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Education
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Hogeschool voor Economische Studies Rotterdam (HES)
Bachelor's degree, International Business and Languages