Experience

Elephant Insurance

• United States
• Insurance Carriers
• 200 - 300 Employee

• Ancillary Product Manager

  • Aug 2021 - Present

  Richmond, Virginia, United States - Manage Elephant's ancillary products (home, renters, motorcycle insurance, etc...), add-on coverages, and the partnerships associated with the products - Manage cross-departmental projects related to the improvement of ancillary product performance to drive forward auto insurance policyholder persistency and retention - Develop business cases and analysis to ensure the prioritization of initiatives to aid in the lifetime value of policyholders through ancillary product conversion and… Show more - Manage Elephant's ancillary products (home, renters, motorcycle insurance, etc...), add-on coverages, and the partnerships associated with the products - Manage cross-departmental projects related to the improvement of ancillary product performance to drive forward auto insurance policyholder persistency and retention - Develop business cases and analysis to ensure the prioritization of initiatives to aid in the lifetime value of policyholders through ancillary product conversion and auto add-on coverage penetration

• People Analytics and Talent Acquisition Manager

  • Oct 2019 - Aug 2021

  Richmond, VA - Managed recruitment and people analytics initiatives for the People Services (HR) department - Worked with People Services managers providing an analytical, business-minded approach to aid in strategic planning and promote data driven decisions across all areas - Designed and implemented people data initiatives including an employee productivity assessment, succession planning, industry benchmarking, and monthly data packs - Provided data-driven decision making classes for the People… Show more - Managed recruitment and people analytics initiatives for the People Services (HR) department - Worked with People Services managers providing an analytical, business-minded approach to aid in strategic planning and promote data driven decisions across all areas - Designed and implemented people data initiatives including an employee productivity assessment, succession planning, industry benchmarking, and monthly data packs - Provided data-driven decision making classes for the People Services department - Led multiple people data projects with teams across the business including automation with Robotics, data back-ups with MIS and compensation benchmarking with Payroll and Benefits - Managed vendor relationships with Appcast, UltiPro, Criteria, and Sparkhire

• Talent Acquisition Manager

  • Mar 2018 - Oct 2019

  Richmond, Virginia Area - Managed a team of one full-time recruiter and two part-time recruiters handling call center and technical requisitions - Worked with People Services managers providing a focused business-minded approach to improve strategic planning and analysis - Led employer branding design and development for recruitment sources - Managed relationships with recruitment partners including internal hiring managers, local universities, LinkedIn, SparkHire, and Ultimate Software - Redesigned the… Show more - Managed a team of one full-time recruiter and two part-time recruiters handling call center and technical requisitions - Worked with People Services managers providing a focused business-minded approach to improve strategic planning and analysis - Led employer branding design and development for recruitment sources - Managed relationships with recruitment partners including internal hiring managers, local universities, LinkedIn, SparkHire, and Ultimate Software - Redesigned the recruitment process including the selection, calculation and evaluation of KPIs and other metrics, development of SOPs, and development of ROIs to support business decisions for SparkHire, Criteria, LinkedIn Recruiter and career fair involvement - Designed and implemented people data initiatives including an employee productivity assessment and provide data-driven decision making lessons for the People Services department - Saved $56,000 in potential agency fees using LinkedIn Recruiter in 2018 - Improved Elephant’s cost per hire by 89% and quality hire by 14% from 2017 to 2019 - Improved LinkedIn’s click-through rate from an average of 1% to an average of 9% from 2017 to 2019

• Sales Analyst

  • Aug 2016 - Mar 2018

  Richmond, Virginia Area - Developed the sales data pack including goals and forecasted performance using SQL - Worked through the data analysis project cycle to report on sales performance with full analysis on variations and recommendations - Developed agent performance audits to check quality assurance - Worked with company leaders and analysts to identify additional areas of opportunity for cross-functional operations performance improvements - Awarded the Unsung Hero for the 3rd quarter of 2017

• Sales Team Manager

  • Aug 2017 - Jan 2018

  Richmond, Virginia - Led a team of fourteen sales agents and two team leaders through recruitment, training and transition - Helped develop their sales expertise, systems knowledge and metric understanding to improve their performance and business-minded approach to sales - Became the top performing team after two months and received the Top Sales Team and Team Manager of the 4th Quarter in 2017



University of Lynchburg

• United States
• Higher Education
• 700 & Above Employee

• Graduate Assistant

  • May 2015 - Aug 2016

  Lynchburg, Virginia - Graduate Assistant for the MBA Director - Helped develop the MBA online program - Helped recruit professionals to join the online and on campus MBA program - Assisted professors on research papers and projects including software piracy and terrorism marketing - Developed and managed Lynchburg College MBA Alumni and Student group on LinkedIn for the MBA Director