Experience

The Law Offices of Murray & Associates, P.A.
• United States
• Legal Services
• 1 - 100 Employee
• Paralegal

  • Sep 2021 - Sep 2023


K&K Glass

• United States
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2018 - Sep 2021

  I answer incoming and make outgoing calls to customers regarding glass damage to their vehicles. I also help with setting up estimates or insurance claims with them. After the claim or estimate has been set up, I help get them scheduled along with ordering and obtaining authorization on parts our customers need for their vehicles through their insurance. I follow up on pending claims and keep my customers up to date on any changes or issues that arise in the process. I answer incoming and make outgoing calls to customers regarding glass damage to their vehicles. I also help with setting up estimates or insurance claims with them. After the claim or estimate has been set up, I help get them scheduled along with ordering and obtaining authorization on parts our customers need for their vehicles through their insurance. I follow up on pending claims and keep my customers up to date on any changes or issues that arise in the process.



24-7 Intouch

• Canada
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2017 - Jun 2019

  We would assist members with any questions or concerns they had via chat (if tax related) and by email using Zendesk software. We also had to learn about Credit Karma's products and services so we could apply this knowledge when responding to members requests. We would assist members with any questions or concerns they had via chat (if tax related) and by email using Zendesk software. We also had to learn about Credit Karma's products and services so we could apply this knowledge when responding to members requests.



Verbatim Support Services

• Digital Court Reporter

  • Dec 2016 - Jul 2018

  I would travel to different offices and courthouses all over Florida for depositions or hearings to collect recordings and notes of the overall session. I would also collect exhibits as well. All files would be sent over to the main office in Fort Lauderdale. If the client decided to order a script of the recordings I collected, I would proofread the transcript and send it back to be distributed to our clients. I would also swear in witnesses and notarize documents. I would travel to different offices and courthouses all over Florida for depositions or hearings to collect recordings and notes of the overall session. I would also collect exhibits as well. All files would be sent over to the main office in Fort Lauderdale. If the client decided to order a script of the recordings I collected, I would proofread the transcript and send it back to be distributed to our clients. I would also swear in witnesses and notarize documents.