Caroline Sidney

Customer Care Agent at Triple-S AS
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Contact Information
us****@****om
(386) 825-5501
Location
Oslo, Oslo, Norway, NO
Languages
  • English Native or bilingual proficiency
  • Norwegian Native or bilingual proficiency
  • German Elementary proficiency
  • Swedish Limited working proficiency
  • Danish Limited working proficiency

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Bio

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Raj Rasanathan

Caroline is very professional, friendly and possesses a very positive attitude. She has a keen ability to develop strong relationships with customers. She is an excellent resource in developing networks and manage contacts. I would reccomend Caroline as a great asset to anyone needing develop business quickly, with a long term perspective.

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Credentials

  • Microsoft Office 2003 User Specialist MASTER
    Microsoft
    Dec, 2004
    - Nov, 2024

Experience

  • Triple-S Norge
    • Norway
    • Automation Machinery Manufacturing
    • 1 - 100 Employee
    • Customer Care Agent
      • Jan 2014 - Present

      Creating, checking, packing, shipping and invoicing salesorders originated from sales-department, webshop, mail and phone. Inventory management. Customer service. Switchboard. Placing purchaseorders to our suppliers (Rockwell Automation, Prosoft, HMS/eWON, eksEngel, Kyland, Westcon/Comstor, +++) based on salesorders and warehouse-inventory. Administration of subscription-based products from Rockwell Automation (ToolKit, TechConnect Support, Thin Manager and Parts Management Agreement) and eWON/HMS (Talk2M Pro). I was part of the team working towards Triple-S acheiving the ISO 9001:2015 certification in 2018. And am now manager for the Delivery of products-, Subscriptions- and RMA-processes. Tools of the trade: Visma Business, SuperOffice, MS Office, Consignor, various online tools Show less

  • *
    • Oslo Area, Norway
    • Maternity leave
      • Feb 2013 - Dec 2013

      I gave birth to a beautiful baby girl in March 2013 and was on maternity leave. During this time I learned a new kind of management and excelled in multitasking, stress-handling, prioritizing, support and service. Tools of the trade: humor, patience and love I gave birth to a beautiful baby girl in March 2013 and was on maternity leave. During this time I learned a new kind of management and excelled in multitasking, stress-handling, prioritizing, support and service. Tools of the trade: humor, patience and love

  • Point Transaction Systems AS
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Support
      • Aug 2012 - Jan 2013

      Technical support for bank-terminals over the phone and counter. Troubleshooting, rectification and guidance in the use and operation of equipment. Creating and executing CRO (Customer Replacement Order) according to the customers service-agreement level: preparing, configuring, testing and distributing replacement terminals. Forwarding and monitoring cases to 2nd and 3rd level support. Assisting customers with upgrading software in accordance with new security standards: PCI SSC, PA-DSS (Payment Card Industry Security Standards Council, Payment Application-Data Security Standard). Tools of the trade: Bankterminals from BankSys and VeriFone, PointWare, PayPoint, Visma Business, swyx, Solvepoint, MS Office, Point-wiki. Show less

  • DB Schenker
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Import Clerk
      • Oct 2008 - Sep 2012

      Preparation and handling of import-traffic from all of Europe. Extensive contact with other Schenker offices, the Norwegian Customs Office, KGH and other import companies. Communication in English, Norwegian and German. Receiving EDI from the export department in country of origin. Examining the EDI and producing unloading lists, waybills and labels. Advising and assigning customs numbers. Verifying customs documents, comparing them with the unloading lists and notifying the Norwegian Customs Office of any discrepancies. Worked day, evening, night and Sunday-shifts. Tools of the trade: iSeries Access for Windows: CIEL, MS Office, various online tools. Show less

  • Onitio Danmark A/S
    • Denmark
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Teamleader
      • Aug 2006 - Oct 2008

      Started working with logistics, but was offered the teamleader position and was in charge of three employees and two temps. Receiving, registering, testing and diagnosing faulty products. In charge of DOA handling, forwarding and crediting products from Creative, Packard Bell, Philips, Western Digital, Jensen, Novogo, Siemens, Nokia, Sony Ericsson, Samsung, etc. Primary contact for InfoCare's biggest clients, concerning products and routines. Contact with end customers, stores, workshops and vendors. Communication in Norwegian and English. Invoicing per case and once a month, and approving all invoices produced by the team. Local tech support for the department's EDIsoft system, server, pc's and phones. Was headhunted internally for a job as key account manager in Sales & Marketing. Tools of the trade: MS Office, EDIsoft, Expert portal, Sesame, Serviceinfo.nu, various online tools Show less

  • Intelecom Solutions Inc.
    • Canada
    • Telecommunications
    • 1 - 100 Employee
    • Customer Service
      • Jul 2006 - Aug 2006

      Handling and registering mail and phone calls. Registering new customers. Contact with customers and technicians. Assisted in creating the new Nav-offices in the support-database. Tools of the trade: Heat, MS Office Handling and registering mail and phone calls. Registering new customers. Contact with customers and technicians. Assisted in creating the new Nav-offices in the support-database. Tools of the trade: Heat, MS Office

  • KeyInfo - K2M
    • Odense Area, Denmark
    • Secretary
      • Mar 2006 - May 2006

      Versatile secretary. Switchboard, customer service and invoicing for the Norwegian market. Tools of the trade: Concorde, MS Office, various online tools Versatile secretary. Switchboard, customer service and invoicing for the Norwegian market. Tools of the trade: Concorde, MS Office, various online tools

  • Visma IT
    • Oslo Area, Norway
    • Technical Support
      • Apr 2005 - Mar 2006

      Tech support to users of Datakraftverk, a Citrix-based solution provided by Visma IT. Registering new users. Solving any issues users experienced when they logged on Datakraftverk. Support over phone, by mail and with remote control. Tools of the trade: Windows 2003, MS Office, Active Directory, Visma Business, Visma Payroll, RAC Admin Tech support to users of Datakraftverk, a Citrix-based solution provided by Visma IT. Registering new users. Solving any issues users experienced when they logged on Datakraftverk. Support over phone, by mail and with remote control. Tools of the trade: Windows 2003, MS Office, Active Directory, Visma Business, Visma Payroll, RAC Admin

  • Konsentra as
    • Oslo Area, Norway
    • Customer Service
      • Oct 2003 - Jun 2005

      Customer service for users of TT (Transport service for people with special needs) in Oslo. Registering trips for TT-users. Part-time job once a week and every second/third weekend. Tools of the trade: AutoPlan+, MS Office Customer service for users of TT (Transport service for people with special needs) in Oslo. Registering trips for TT-users. Part-time job once a week and every second/third weekend. Tools of the trade: AutoPlan+, MS Office

  • NOAH -for dyrs rettigheter
    • Oslo Area, Norway
    • Secretary
      • Oct 2004 - Dec 2004

      Internship in conjunction with studies at Reaktorskolen. Handling phone, mail, membership registration and invoicing. Packing and shipping subscriptions. Scanning photographs for digital storing. Archiving news-clippings, photographs and videos. Daily monitoring the news. Printing flyers and making buttons. Tools of the trade: Mac, Adobe Photoshop, FileMaker Pro, various online tools. Internship in conjunction with studies at Reaktorskolen. Handling phone, mail, membership registration and invoicing. Packing and shipping subscriptions. Scanning photographs for digital storing. Archiving news-clippings, photographs and videos. Daily monitoring the news. Printing flyers and making buttons. Tools of the trade: Mac, Adobe Photoshop, FileMaker Pro, various online tools.

  • Chubb
    • Insurance
    • 700 & Above Employee
    • Underwriting Assistant A&H
      • Apr 2002 - Oct 2003

      Registering premium and commissions. Sending invoice, policies and conditions to customers. In charge of office supplies, archiving, mail- and fax-handling, lunch and doing a daily back-up of the server. Tools of the trade: MS Office Registering premium and commissions. Sending invoice, policies and conditions to customers. In charge of office supplies, archiving, mail- and fax-handling, lunch and doing a daily back-up of the server. Tools of the trade: MS Office

  • Telenor
    • Norway
    • Telecommunications
    • 700 & Above Employee
    • Technical Support
      • Sep 2001 - Apr 2002

      Technical support over the phone for customers with Telenor Internet subscription. Helping the customers to set up internet connection through ADSL, ISDN and analog. Installing, uninstalling, configuring, etc. Tools of the trade: K2, Internet, Outlook Express, MS Office, Network, Windows 9x, Me, NT4.0, 2000 and XP. Technical support over the phone for customers with Telenor Internet subscription. Helping the customers to set up internet connection through ADSL, ISDN and analog. Installing, uninstalling, configuring, etc. Tools of the trade: K2, Internet, Outlook Express, MS Office, Network, Windows 9x, Me, NT4.0, 2000 and XP.

  • Other employments
    • Oslo Area, Norway
    • Other employments
      • Dec 1995 - Aug 2001

      02.2000 - 08.2001: Telenor Teleservice AS, switchboard 01.1999 - 08.1999: Statsbygg (project new national hospital), secretary and switchboard (temp) 11.1998 - 11.1998: Norsk Helse- og Sosialforbund, reception and switchboard (temp) 08.1998 - 10.1998: Deloitte & Touche, office assistant (temp) 09.1997 - 11.1998: Burger King, customer service 12.1995 - 08.1997: Aftenposten, paper-route and office assistant 02.2000 - 08.2001: Telenor Teleservice AS, switchboard 01.1999 - 08.1999: Statsbygg (project new national hospital), secretary and switchboard (temp) 11.1998 - 11.1998: Norsk Helse- og Sosialforbund, reception and switchboard (temp) 08.1998 - 10.1998: Deloitte & Touche, office assistant (temp) 09.1997 - 11.1998: Burger King, customer service 12.1995 - 08.1997: Aftenposten, paper-route and office assistant

Education

  • Reaktorskolen
    Graduated, Administrative Assistant and Secretarial Science, General
    2004 - 2004
  • Næringsakademiet
    EDB-project, Windows 2000 network
    1999 - 2001
  • Foss videregående
    High School, Regular/General High School/Secondary Diploma Program
    1996 - 1998

Community

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