Admissions Specialist

• Oct 2022 - Present

- Individually generated over $1 million in company revenue in quarters 1-3 of 2023 - Ranked in the top 5% of the North American admissions team, with a high client conversion rate - Consistently maintained one of the highest program retention rates for clients within individual team - Led professional training sessions on referral generation for employees across North America - Spearheaded a cross-company collaboration to enroll job-seekers into full-time programs - Managed… Show more - Individually generated over $1 million in company revenue in quarters 1-3 of 2023 - Ranked in the top 5% of the North American admissions team, with a high client conversion rate - Consistently maintained one of the highest program retention rates for clients within individual team - Led professional training sessions on referral generation for employees across North America - Spearheaded a cross-company collaboration to enroll job-seekers into full-time programs - Managed the full admissions process for clients, driving enrollments for full-time career-changing courses and part-time skill-building courses - Managed a revolving pipeline of 160 clients, fostering relationships and advising clients - Converted leads into enrollments through effective call flow, follow-up communications, and admissions interviews - Built client trust and a strong understanding of customer needs through active listening and empathy in all communications - Collaborated with cross-functional teams including Client Success, Product Development, Legal, Finance, and Marketing to ensure client needs were handled with care Show less - Individually generated over $1 million in company revenue in quarters 1-3 of 2023 - Ranked in the top 5% of the North American admissions team, with a high client conversion rate - Consistently maintained one of the highest program retention rates for clients within individual team - Led professional training sessions on referral generation for employees across North America - Spearheaded a cross-company collaboration to enroll job-seekers into full-time programs - Managed… Show more - Individually generated over $1 million in company revenue in quarters 1-3 of 2023 - Ranked in the top 5% of the North American admissions team, with a high client conversion rate - Consistently maintained one of the highest program retention rates for clients within individual team - Led professional training sessions on referral generation for employees across North America - Spearheaded a cross-company collaboration to enroll job-seekers into full-time programs - Managed the full admissions process for clients, driving enrollments for full-time career-changing courses and part-time skill-building courses - Managed a revolving pipeline of 160 clients, fostering relationships and advising clients - Converted leads into enrollments through effective call flow, follow-up communications, and admissions interviews - Built client trust and a strong understanding of customer needs through active listening and empathy in all communications - Collaborated with cross-functional teams including Client Success, Product Development, Legal, Finance, and Marketing to ensure client needs were handled with care Show less

Founding Department Head: English Language Development

• Jul 2021 - Jul 2022

- Created and facilitated engaging adult professional development for employees across multiple departments - Collaborated closely with regional staff instructional designers to successfully implement new curricula - Onboarded and trained employees to successfully implement a new online courseware product within one month - Oversaw reclassification process of course participants and organization & distribution of proficiency data - Created and chaired a new committee, facilitating… Show more - Created and facilitated engaging adult professional development for employees across multiple departments - Collaborated closely with regional staff instructional designers to successfully implement new curricula - Onboarded and trained employees to successfully implement a new online courseware product within one month - Oversaw reclassification process of course participants and organization & distribution of proficiency data - Created and chaired a new committee, facilitating two bi-annual meetings with all stakeholders to monitor the educational program’s efficacy and propose and administer new interventions and resources - Structured and organized instructional courses and groupings using a data-driven approach

State Testing Coordinator - ELPAC

• Jul 2021 - Jul 2022

- Designed and implemented the scheduling and administration of state testing for over 300 participants - Demonstrated exceptional organization and multi-tasking abilities with successful completion of administrative duties - Met strict deadlines and quotas by ensuring 100% of mandated participants tested by state deadline - Effectively delegated various test administration duties using proper rationale and employee feedback

Educator - English Language Development

• Jul 2021 - Jul 2022

- Performed regular data analysis to inform future instruction and professional growth - Applied latest research in field to instructional practices - Documented and tracked performance goal data and used it to recalibrate instruction - Collaborated with and developed strong relationships and partnerships with stakeholders across cross-functional departments - Created and executed engaging instructional content for over 40 course participants - Customized and differentiated… Show more - Performed regular data analysis to inform future instruction and professional growth - Applied latest research in field to instructional practices - Documented and tracked performance goal data and used it to recalibrate instruction - Collaborated with and developed strong relationships and partnerships with stakeholders across cross-functional departments - Created and executed engaging instructional content for over 40 course participants - Customized and differentiated instruction to address the diverse needs of participants

Department Lead - English Language Learning

• Aug 2018 - Jun 2021

- Created and facilitated engaging professional development for employees across multiple departments - Managed a team of 12 employees and used effective communication and planning to align team priorities with those of upper management and stakeholders - Led and facilitated a weekly professional learning community focused on instructional improvement and finding data-driven, creative solutions - Onboarded, trained, and coached five interns, resulting in the hiring of two as… Show more - Created and facilitated engaging professional development for employees across multiple departments - Managed a team of 12 employees and used effective communication and planning to align team priorities with those of upper management and stakeholders - Led and facilitated a weekly professional learning community focused on instructional improvement and finding data-driven, creative solutions - Onboarded, trained, and coached five interns, resulting in the hiring of two as full-time employees - Cultivated a strong team culture of trust and support - Restructured an instructional program of over 300 participants using latest data and research of best practices

State Testing Coordinator: ACCESS

• Aug 2018 - Jun 2021

- Designed and implemented the scheduling and administration of state testing for over 300 participants - Demonstrated exceptional organization and multi-tasking abilities with successful completion of administrative duties - Met strict deadlines and quotas by ensuring 100% of mandated participants tested by state deadline - Effectively delegated various test administration duties using proper rationale and employee feedback - Executed test protocols that effectively addressed… Show more - Designed and implemented the scheduling and administration of state testing for over 300 participants - Demonstrated exceptional organization and multi-tasking abilities with successful completion of administrative duties - Met strict deadlines and quotas by ensuring 100% of mandated participants tested by state deadline - Effectively delegated various test administration duties using proper rationale and employee feedback - Executed test protocols that effectively addressed needs of diverse group of participants, resulting in tangible score improvements over a span of three years

Educator - English Language Learning

• Jun 2016 - Jun 2021

- Demonstrated flexibility, innovation, and technological competency transforming in-person instructional practices into an online learning model from March 2020 through June 2021 - Performed regular data analysis to inform future instruction and professional growth - Applied latest research in field to instructional practices - Documented and tracked performance goal data and used it to recalibrate instruction - Collaborated with and developed strong relationships and… Show more - Demonstrated flexibility, innovation, and technological competency transforming in-person instructional practices into an online learning model from March 2020 through June 2021 - Performed regular data analysis to inform future instruction and professional growth - Applied latest research in field to instructional practices - Documented and tracked performance goal data and used it to recalibrate instruction - Collaborated with and developed strong relationships and partnerships with stakeholders across cross-functional departments - Created and executed engaging instructional content for over 160 course participants - Customized and differentiated instruction to address the diverse needs of participants

Sales Associate

• Jan 2011 - Aug 2016

- Cultivated fruitful business relationships with long-standing customers - Communicated in-depth knowledge of key products and vendors as needed - Demonstrated responsibility and self-initiative by managing business alone during half and full day shifts - Managed the organization and display of product inventory - Closed on all final sales and transactions - Promoted to pricing new items using business owner’s protocols - Cultivated fruitful business relationships with long-standing customers - Communicated in-depth knowledge of key products and vendors as needed - Demonstrated responsibility and self-initiative by managing business alone during half and full day shifts - Managed the organization and display of product inventory - Closed on all final sales and transactions - Promoted to pricing new items using business owner’s protocols

Manager of Dining Services - University Student Team

• Aug 2013 - May 2016

Teaching Intern

• May 2014 - Aug 2015