Experience

Vision Commercial Kitchens Ltd

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Designer

  • Mar 2016 - Present



Catering Projects Ltd

• Barlborough, Chesterfield

• Designer / Account Manager

  • Jan 2015 - Mar 2016



CDR Consulting

• Sheffield, United Kingdom

• Freelance Designer / Consultant

  • Jun 2012 - Dec 2014

  Foodservice Equipment design consultant CAD capabilities Project Management Quotations Project Specifications Administration Organisations I have worked for include; Ambach UK HK Kitchens Ltd Fox Catering Equipment Vision Commercial Kitchens Catering Projects Group Wexiodisk UK The Russell Partnership Pico Catering Projects Radford Chancellor Foodservice Equipment design consultant CAD capabilities Project Management Quotations Project Specifications Administration Organisations I have worked for include; Ambach UK HK Kitchens Ltd Fox Catering Equipment Vision Commercial Kitchens Catering Projects Group Wexiodisk UK The Russell Partnership Pico Catering Projects Radford Chancellor



Ambach

• Italy

• Operational Support Manager

  • Feb 2012 - Jun 2012

  Providing direct UK support to all administrative requirements, working in conjunction with the UK General Manager of Ambach. Functions included; Producing quotations, CAD layouts, implementing and managing updated processes, order processing and maintenance, logistics, credit control, marketing. Providing direct UK support to all administrative requirements, working in conjunction with the UK General Manager of Ambach. Functions included; Producing quotations, CAD layouts, implementing and managing updated processes, order processing and maintenance, logistics, credit control, marketing.



DAWSONMMP LTD

• Project Support Manager

  • Aug 2010 - Feb 2012

  Managed the Project Support Office (PSO) as a new initiative to support the Regional Sales team. Key objective was to oversee and develop the operation and effectiveness of the PSO, supervising the successful running of the department and the quality of its outputs. Reporting to the Managing Director, responsibilities include:- Knowledge and completion of the project life cycle and understanding its impact on business success- Understanding and interpreting internal and external customer’s project requirements- Matching staff resources to ensure project completion dates are maintained- Utilising experience and knowledge to co-ordinate all technical, logistical and planning issues relating to project completion- Producing profit and loss data for company and group management reporting Show less

• Customer Service Supervisor

  • Nov 2009 - Aug 2010

  Supervising the amalgamated Customer Service department incorporating the internal sales support function, Design and Planning, service response and spare parts department. Position established following major internal restructure programme. Reporting to Managing Director. Responsibilities as below but including:- Over-seeing and improving the operation of four separate departments within the Customer Service operation- Resolving staffing issues and managing resources effectively to ensure the efficient operation of each department- Initiate cross-department training in line with company objective of inter-department customer service focus Show less



DAWSONMMP LTD

• Sales Support Manager

  • 2007 - 2009

  Leading the internal sales support team of a successful and long-standing commercial catering equipment supplier providing high quality goods to the UK market. Reporting to the Financial Director and part of the senior management team. Responsibilities include:- Overseeing the daily operations for sales order processing and the design and planning function within the new machine sales office - Responsible for maintaining rigorous process systems which ensure the efficient functioning of the department from quotation stage to completion of order- Management of large projects involving inter-departmental liaison between external and internal sales teams, technical services, purchasing and logistical functions- Producing statistics and other relevant data for management reporting- Designing and distributing marketing material such as product brochures, price guides and customer-specific flyers for promotional purposes- Monitoring and resolving customer complaints and feedback- Providing technical information and assistance to customers, suppliers and consultants- Administering training programmes and employee appraisalsAchievements include: Instigated and produced detailed price and margin analysis statistics to allow formal identification of ongoing pricing issues for all new machine products. Working closely with the Managing Director, this analysis led to the issue of a competitively structured price guide, the design of which I was also involved with. No previous in-depth investigation had been undertaken by the company. Position made redundant in November 2009 due to company restructure. Show less

• Commercial Manager

  • 2003 - 2007

  Managing the functions of the commercial sales office, ensuring that processes were efficient in both order processing and estimating departments. Reporting to the Sales and Marketing Director. Responsibilities include:- Producing layout designs and quotations for commercial kitchen equipment ranging from small dishwashers to specifying large new-build projects at consultant level with values of over one million pounds- Resolving technical, logistical and pricing issues and escalating to director level if necessary- Providing after-sales support for customers and external sales staff- Managing large projects and completing the required documentation for ad-hoc tenders from public sector bodies- Updating and maintaining efficient returns procedure for incorrectly supplied and faulty equipmentAchievements include: Instrumental in bringing the sales processing and estimating departments together under one commercial structure, improving the functionality and efficiency of the practices involved.Restructured the returns process for new machines by introducing stricter controls and improved authorisation regimes. Show less