Senior Product Designer

• Feb 2022 - Present

Senior UX Researcher + ResearchOps

• Feb 2021 - Nov 2021

- Management and leadership of Research Operations (ResarchOps) - Generative and evaluative research, with both qualitative and quantitative methods - Creation and facilitation of workshops for discovery, ideation, data analysis, persona, user journey, team building, sprint retrospectives, 1 on 1 and more - Creation, management, and documentation of tools, guides, frameworks, and templates using Notion and Miro as the repository - Solutions based on data and research to improve the employee experience - Collaboration with stakeholders including product managers, marketing, designers, and development team members, to define research questions and plans - Review and analysis of web analytics to identify behavioral patterns - Advocating research culture within the company with Product Managers and Design Teams, driving the organization to understand the customers' needs, challenges, and problems - Mentoring and assisting coworkers across the organization in their independent research efforts Show less

Product Designer

• Sep 2020 - Feb 2021

- Led the UX process end-to-end, from discovery to delivery side by side with the development team Planning, development, and implementation of research processes and strategies within an agile development cycle - Redesign of interface and experience of the main product of the company: a robust management platform for Credit Unions - Interactive prototypes in Figma - Strategy and implementation of Product Analytics using Mixpanel - Planning and conduction of user research including user interviews, field studies, usability testing, card sorting, information architecture, surveys, customer support channels, and more Show less

Product Designer (In-house freelancer)

• Nov 2019 - Jan 2020

- User experience research and design efforts for mobile and web B2B SaaS applications - Collaboration with data science analysts and leverages data analytics to determine qualitative and quantitative triangulation - Generative research for the development of a new product - Planning and design of a new product: a credit risk decisioning solution for banking, financial service providers, and Fintechs (including features for credit decision Modeling, Model Deployment and Execution, Data Integration, and Decision Simulation) - Interactive wireframes and prototypes in Figma for validation through user research Show less

Product Designer

• Aug 2018 - Jun 2019

- Focus on ADP eXpert, their main product for HR solutions (with Payroll, HR Services, Workforce Management, Benefits Administration, Insurance, Talent Acquisition, and more features) - Identification of desired outcomes to determine best research methodology including survey development, tree testing, interviews, diary studies, usability testing, card sorting, etc - Leadership of the research process for design solutions, from analysis of requirements to planning, conducting the field research, analyzing the data, and reporting to stakeholders - Counsel team leaders and product managers on best UX practices and accessibility - Accessibility audits and usability tests with vision-impaired users - Interactive prototypes in Sketch for usability tests - Workshop facilitation, kickoff, and design thinking sessions - Business and UI reviews with multi-disciplinary product teams Show less

UX/UI Designer

• Nov 2017 - Jul 2018

Web Designer

• Feb 2017 - Jul 2017

Interaction Designer

• Mar 2015 - Jul 2016