Implementation Manager

• Aug 2021 - Present

- Manage clinical trial software solution implementation projects from the start till solution deployment - Establishing Project Management Governance model for clinical trial software implementation - Documentation management process - Lead and drive various internal continuous improvement initiatives - Advocate of Design thinking and service design thinking application in clinical trial software implementation - Manage clinical trial software solution implementation projects from the start till solution deployment - Establishing Project Management Governance model for clinical trial software implementation - Documentation management process - Lead and drive various internal continuous improvement initiatives - Advocate of Design thinking and service design thinking application in clinical trial software implementation

Solutions Consultant / Implementation Manager

• Aug 2021 - Present

Career Break

• Mar 2020 - Jul 2021

During the sabbatical period, I focused on taking care of family, learned a new language, started a personal blog, assisted friends to improve their business websites, catching up knowledge on service design and design thinking, designed & experimenting planning toolkits and learning the basic knowledge of Digital Twin platform, mixed reality and more.... I'm truly thankful for time precious family time and amber time to focus on gaining new skills and experiencing local culture with friends and neighbours.

Solutions Development Manager

• Sep 2018 - Mar 2020

Led the solutions development organization for the Growth Markets unit, GMU, (Asia Pacific, Middle-east and Turkey). Led the design and completion of the development of the three software solutions in 18-month: Digital Experience platform V2.0, consumer mobile application, and remote system management console.

Solutions Delivery Senior Manager (Asia & Middle-East regions)

• Jan 2016 - Aug 2018

Accomplished Solutions Delivery Executive with strong affinity for technology and successful track record in solutions implementation. Proven talent for identifying core business needs and translating into technical deliverables. Highly effective leadership and motivation skills support the development of cohesive teams in achievement of strategic goals and business transformation. Extensive experience partnering with influential business leaders. Bilingual with international client’s engagement experience, including Asia Pacific and the Middle East.

Solutions Delivery Manager

• Oct 2012 - Feb 2016

Technical Solutions Manager

• Jul 2001 - Oct 2012

➢ Lead department, brand products and services Innovation and Improvement initiatives. ➢ Organization and departmental strategy development, planning and performance measurement. ➢ Technical solution design and project management capabilities with experience in Retail, hospitality, consumer healthcare and airport industries. ➢ Technical support process and performance matrix. ➢ People management ➢ Lead department, brand products and services Innovation and Improvement initiatives. ➢ Organization and departmental strategy development, planning and performance measurement. ➢ Technical solution design and project management capabilities with experience in Retail, hospitality, consumer healthcare and airport industries. ➢ Technical support process and performance matrix. ➢ People management