Experience

AG Boutique Journey

• Italy
• Travel Arrangements
• 1 - 100 Employee

• FIT Department

  • Apr 2023 - Present



Tourismotion srls

• Italy
• Travel Arrangements
• 1 - 100 Employee

• OTA Market Places & Back Office

  • May 2022 - Dec 2022

  - Management and Organization of services such as guides tours, pre sales and last minute bookings; - Coordination and Management of Suppliers; - Management of Tours Inventory from Global’s OTAs Market; - Follow up and Customer Care (B2B & B2C); - Development of Marketing strategies for the business in short and long term. - Management and Organization of services such as guides tours, pre sales and last minute bookings; - Coordination and Management of Suppliers; - Management of Tours Inventory from Global’s OTAs Market; - Follow up and Customer Care (B2B & B2C); - Development of Marketing strategies for the business in short and long term.



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager - Shore Excursion

  • May 2015 - May 2022

  Sales Management - Overseeing sales, promotions and campaigns accordingly to sales plans, invoicing, Financial reports. Logisitcs and Back Office Routine - In charge of the communication with tour operators worldwide (supply chain) for inventory and regular updates with data regarding the attendance, number of buses and all logistics involved. Responsible for reviewing and update excursions descriptions, prices, timetable for the onboard brochures, and online platform and website. In charge of dispatching group tours onboard and ashore. Team Scheduling management and support the manager as needed. Customer Service - Quality control of the tours with montlhy inspections. Comply and provide feeback to each tour operator and guests, incluiding all comments or concerns from both sides alaways delivering a high level of Customer Service. Guest Satisfaction reports. Service Recovery. Show less



Kontik Viagens

• Brazil
• Travel Arrangements
• 200 - 300 Employee

• B2B Account Manager

  • Apr 2011 - Sep 2012

  Liaison between the company and clients ensuring excellent customer service and client satisfaction always building meaningful, long-lasting relationships. Sales Focused - In charge of budget and financial reports; upselling and cross-selling products and services, closing negotiations, formulating sales and revenue strategies with external supplies (Airline Companies, Rental Cars, Hotels Chains, ....) Conducting monthly business meetings reviews, financial, sales and savings reports. Some clients under my responsibilities: Leroy Merlin, BBC Brazil, INTL FCStone and Yamana Gold Inc. Show less



Maringá Turismo

• Brazil
• Travel Arrangements
• 200 - 300 Employee

• Master Business Travel Consultant

  • Feb 2008 - Feb 2011

  In charge of planning and helping clients for international travelling, providing information in accordance with their needs and budget. Responsible for reserve flights, hotels, car rental and provide information regarding passports, visas and immigration process. Back office routine such as invoicing, financial and savings reports, revenue reviews. Clients under my responsabilities: Cristalia Pharmaceuticals and Saint Gobain. In charge of planning and helping clients for international travelling, providing information in accordance with their needs and budget. Responsible for reserve flights, hotels, car rental and provide information regarding passports, visas and immigration process. Back office routine such as invoicing, financial and savings reports, revenue reviews. Clients under my responsabilities: Cristalia Pharmaceuticals and Saint Gobain.



American Express Global Business Travel

• United States
• Travel Arrangements
• 700 & Above Employee

• Sales & Client Management

  • Dec 2005 - Feb 2007

  Sales and Client Management Department - responsible for consolidate clients reports with high financial information, assistance on the preparation of Global Business Proposals (BIDs) and client presentations and meetings with Board of Executives in Brazil and U.S. Management of clients, assistance in contracts with suppliers and in prospect new clients. Monthly reviews and meetings. Sales and Client Management Department - responsible for consolidate clients reports with high financial information, assistance on the preparation of Global Business Proposals (BIDs) and client presentations and meetings with Board of Executives in Brazil and U.S. Management of clients, assistance in contracts with suppliers and in prospect new clients. Monthly reviews and meetings.



São Paulo Turismo S.A.

• Brazil
• Government Administration
• 100 - 200 Employee

• Tourist Information Agent

  • Sep 2004 - Nov 2005

  Part of the Marketing team to promote Sao Paulo City as a touristic destination. Providing information about the city: such as transportation, accommodation, restaurants, landmarks, events, malls, addresses and others. Part of the Marketing team to promote Sao Paulo City as a touristic destination. Providing information about the city: such as transportation, accommodation, restaurants, landmarks, events, malls, addresses and others.



LATAM Airlines

• Chile
• Airlines and Aviation
• 700 & Above Employee

• Airport Customer Service Agent

  • Feb 2004 - Sep 2004

  Sao Paulo International Airport (GRU) / Sao Paulo Domestic Airport (CGH). Provide information and assistance to passengers, helping flight reservations, itinerary changes, baggage concerns, questions about loyalty programs. Check-in desk and boarding procedures. Sao Paulo International Airport (GRU) / Sao Paulo Domestic Airport (CGH). Provide information and assistance to passengers, helping flight reservations, itinerary changes, baggage concerns, questions about loyalty programs. Check-in desk and boarding procedures.