Caroline odera
travel consultant at FCm Travel Solutions Kenya- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Kenya, KE
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Credentials
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Acting Decisively
LinkedInJan, 2021- Nov, 2024 -
Become a CompTIA Security+ Certified Security Professional
LinkedInJan, 2021- Nov, 2024 -
Become a Customer Service Specialist
LinkedInJan, 2021- Nov, 2024 -
Becoming Indistractable
LinkedInJan, 2021- Nov, 2024 -
Building Accountability and Becoming Results Oriented
LinkedInJan, 2021- Nov, 2024 -
Building Accountability into Your Culture
LinkedInJan, 2021- Nov, 2024 -
Building Rapport with Customers
LinkedInJan, 2021- Nov, 2024 -
Cert Prep: CompTIA Security+ Exam (SY0-501): The Basics
LinkedInJan, 2021- Nov, 2024 -
CompTIA Security+ (SY0-501) Cert Prep: 1 Threats, Attacks, and Vulnerabilities
LinkedInJan, 2021- Nov, 2024 -
CompTIA Security+ (SY0-501) Cert Prep: 2 Technologies and Tools
LinkedInJan, 2021- Nov, 2024 -
CompTIA Security+ (SY0-501) Cert Prep: 3 Architecture and Design
LinkedInJan, 2021- Nov, 2024 -
CompTIA Security+ (SY0-501) Cert Prep: 4 Identity and Access Management
LinkedInJan, 2021- Nov, 2024 -
CompTIA Security+ (SY0-501) Cert Prep: 5 Risk Management
LinkedInJan, 2021- Nov, 2024 -
CompTIA Security+ (SY0-501) Cert Prep: 6 Cryptography
LinkedInJan, 2021- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJan, 2021- Nov, 2024 -
Creating Positive Conversations with Challenging Customers (2019)
LinkedInJan, 2021- Nov, 2024 -
Critical Thinking
LinkedInJan, 2021- Nov, 2024 -
Customer Service Strategy
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Call Control Strategies
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJan, 2021- Nov, 2024 -
Customer Service: Serving Customers Through Chat and Text
LinkedInJan, 2021- Nov, 2024 -
De-Escalating Intense Situations
LinkedInJan, 2021- Nov, 2024 -
Delivering Bad News to a Customer
LinkedInJan, 2021- Nov, 2024 -
Delivering Results Effectively
LinkedInJan, 2021- Nov, 2024 -
Getting Things Done
LinkedInJan, 2021- Nov, 2024 -
Giving and Receiving Feedback
LinkedInJan, 2021- Nov, 2024 -
Holding Yourself Accountable
LinkedInJan, 2021- Nov, 2024 -
Life Mastery: Achieving Happiness and Success
LinkedInJan, 2021- Nov, 2024 -
Listening to Customers
LinkedInJan, 2021- Nov, 2024 -
Overcoming Procrastination
LinkedInJan, 2021- Nov, 2024 -
Serving Customers Using Social Media
LinkedInJan, 2021- Nov, 2024 -
Customer Service Foundations
LinkedInDec, 2020- Nov, 2024 -
Customer Service Foundations
LinkedInDec, 2020- Nov, 2024
Experience
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travel consultant
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Safaricom PLC
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Kenya
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Sep 2017 - Present
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Education
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Kenyatta University
Tourism and Travel Services Management
Community
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