Experience

Directline Assurance

• Information Services
• 1 - 100 Employee

• Customer Service

  • Dec 2010 - Present

  oFollowing-up and call assigned intermediaries/insured and reminding them of their pending short period extension oAssisting the Credit Controller on following up customers and intermediaries that have been given credit oPrinting and post renewal notices for annual insurance policies oAssisting customers with product/company information and document completion oProcessing and dispatching of quotations, handle both inbound and outbound calls within an acceptable time period oInteracting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints oHandling of paperwork related to insurance policies, such as policy applications and changes and renewals to existing policies oAnswering questions regarding issues such as policy coverage, handling customer complaints, Carrying out relevant research as required and requested by the general manager oPreparing monthly statistical reports as appropriate, meeting the objectives and performance measures agreed by the Customer oMeeting the monthly and annual targets as set by the management oMaking arrangements with the corporate customers for special discounts and offer oFollowing up on leads, receiving of all documents for dispatch purposes oAttending to walk-in client queries, calling and booking of advertisement sp



Chaka Agencies

• Customer Service

  • Jun 2010 - Aug 2010

  oLead on certain aspects at the front office, maintained personal information and data oOrganized office stationery, made travel and accommodation bookings oMaintained files and databases oPrepared reports, presentations, memorandums, proposals and correspondence oMade travel arrangements for other staff and executives oScheduled appointments and meetings for supported staff oPerformed data entry as needed oScreened and routed incoming calls and messages when necessary oTracked office supply inventory and orders additional supplies as needed oReconciled expenses, invoices and bills