Experience

Robinson & McElwee PLLC

• United States
• Legal Services
• 1 - 100 Employee

• Receptionist

  • Nov 2019 - Present



MedExpress

• Hospitals and Health Care
• 700 & Above Employee

• Front Office Assistant

  • Aug 2017 - Oct 2019

  •Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements. •Kept reception area clean and neat to give visitors positive first impression. •Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs. •Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. •Helped patients navigate telephone menus and web-based systems to increase self-sufficiency and reduce administrative load. •Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff. •Promptly answered multi-line phone system and greeted callers enthusiastically. •Minimized errors in medical paperwork by checking terminology and complying with insurance policies. •Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. •Greeted daily visitors and patients upon arrival, offered assistance and answered questions to build rapport and retention. •Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information. •Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. •Sorted mail and other important data upon Center Manager's absence, promoting quick delivery of all messages to recipients. Show less



Dollar General

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Mar 2015 - Aug 2017

  • Resolve customer complaints regarding sales and service. • Manage staff, preparing work schedules and assigning specific duties. •Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. •Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. •Monitored employee performance and developed improvement plans. •Supported staff development and goal attainment by focusing on skill development and job satisfaction. •Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. •Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products. Show less