Senior Consultant at Suncorp & Woolworths

• Aug 2021 - Present

Eighty20 Solutions is a Sydney based professional services company that specialises in the end-to-end delivery of Modern Workplace Solutions. Our team consists of experts across project delivery, architecture, engineering, organisational change management and adoption, who together have successfully delivered end-user-computing transformations for some of Australia's largest companies. Our key areas of expertise are Office 365/Azure (and associated infrastructure), Windows SOE upgrades/rollouts, Application remediation and Enterprise Mobility Solutions. Beyond the technology, Eighty20 excel in developing tailored change and adoption strategies to ensure solution uptake by end users and ROI for executives. We are the only company in the market to focus solely on Modern Workplace Transformations and our goal is to be the first point of contact for any company who requires an experienced partner to drive technology lead change in the workplace. Show less

Senior Business Analyst

• Jun 2020 - Aug 2021

Senior Business Analyst

• Aug 2018 - Jan 2020

Project Manager (Consultant)

• Apr 2018 - Aug 2018

Senior Business Analyst (Consultant)

• Oct 2017 - Dec 2017

PMO Business Analyst (Contractor)

• Sep 2014 - Sep 2015

PMO/Project Consultant for the next-generation infrastructure services (NGIS). Project involved a complete overahaul of Transport of New South Wales data centre operations, end-user computing, and network outsourcing supply deals. Roles included: Business Analyst (Data Centre Services), Program Coordinator (Data Centre Services), PMO Coordinator, Workforce Planning and Resource Management • Managed day to day queries, reports, risks and issues from stakeholders on projects, processes, tools and compliance • Prepared RAG status reports and CIO presentations for agency and cluster meetings • Worked with Portfolio Managers and program directors to complete master schedule for large government programs • Provided training to project managers on tools – Psoda, Objective, Project Server • Managed and established new processes, systems and procedures for new Project Management Office (PMO) • Successfully streamlined processes and implemented reports on resource management and workforce planning. Delivered solution modeling visio map and training materials Business Analyst: • Gathered, analyzed, defined, prioritized and documented business requirements • Facilitated workshops for requirement gathering and brainstorming solutions • Managed all program related reporting, deliverables and activities within the Data Centre Services team. Worked together with the Network and End User Computer teams • Conducted knowledge sharing workshop and training on business and technology Show less

Service Request Manager - Service Delivery Infrastructure (Contractor)

• Aug 2013 - Aug 2014

• Gathered stakeholder requirements for system enhancements and new releases • Identified new reports to be used, deployed and tested • Managed all service requests outsourced to IBM for delivery infrastructure projects • Managed day to day queries and queue via the Remedy Service Request Tool (Powercat) • Managed service request escalations and contract/commercial disputes with suppliers • Prepared and analyze reports for governance meetings (SLAs and performance review) • Successfully developed processes, including online training for portfolio and project managers Show less

Senior Business Analyst (Contractor)

• May 2013 - Jul 2013

• Gathered and documented requirements for the implementation of Office 365 for Service NSW • Developed ‘To Be’ processes by analyzing ‘As Is’ business and system process • Prepared requirement traceability matrix and re-estimate work efforts and schedule • Gathered and documented requirements for the implementation of Office 365 for Service NSW • Developed ‘To Be’ processes by analyzing ‘As Is’ business and system process • Prepared requirement traceability matrix and re-estimate work efforts and schedule

Senior Business Analyst / Project Manager (Client: Best Buy Canada)

• Apr 2010 - May 2013

• Delivered Business Requirement Document (BRD) for multi-million dollar projects in POS systems, HR, financial and supply chain applications• Conducted detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)• Planned test cases, executed and guided development team on system and user acceptance test• Attained sign-offs, implemented build into production environment• Successfully developed change management processes for projects and IT Operations, including communication plans and post implementation support activities for help desk• Managed small projects ($20-$80K) while completing BA tasks• Streamlined processes within the BA/PMO area and trained new consultants• Key Technologies: RequisitePro, Clear Quest MS Office Suite, MS Visio, MS SharePoint, SMS, PeopleSoft, SAP, Crystal Reports, POS, RMS, RSS, RATS, Office 365 Show less

Financial & Project Management Analyst (Client: Best Buy Canada)

• Mar 2008 - May 2010

• Liaised, managed and supported PMO and financial activities across multiple geographies and locations for Best Buy• Managed financial reports and cost model plans (ITO contract) of $40 million and provided accurate financial analysis and forecasts which helped Accenture and client to successfully achieve its financial targets and aggressive offshore percentages• Worked closely with various project stakeholders, subject matter experts (SME’s), and staff to understand and document new PMO office requirements and to streamline activities and organize training sessions on new methodologies• Managed reports on service level agreements (SLAs), key performance indicators (KPIs) and cost to serve analysis• Tracked and reported on project portfolio performance, working with project managers, senior executives and clients to review project status report summary on a regular basis• Created and implemented processes for deploying small projects efficiently which resulted in a significant amount of savings to Accenture – i.e. release management process• Delegated and supervised activities of offshore staff in Argentina, India and Philippines which resulted in significant savings to client Show less

National Olympic Commitee Assistant

• Apr 2009 - May 2010

Responsible to assist Olympic delegations with all matters regarding the Olympic Games: transport, housing, competition venues, translation and tour Responsible to assist Olympic delegations with all matters regarding the Olympic Games: transport, housing, competition venues, translation and tour

Business Analyst

• Feb 2007 - Apr 2008

• Developed business, user, functional, and implementation requirements to deliver on time and under budget custom software for a new mortgage underwriting office, which improved operational efficiency • Improved communication among directors, mortgage brokers and banks by modelling requirements in use cases and holding combined walk-through meetings, resulting in fewer changes in test and achieving better user training results • Supported client production issues and trained office staff • Managed loyalty program, marketing and promotion strategy • Coordinated purchasing activities and managed vendor relationships and contracts Show less

Business System Analyst

• Feb 2006 - Mar 2007

• Trained corporate executives in various countries (UK, France, USA, Bermuda, Mexico, Brazil) on HSBC's corporate banking platform – HSBCnet • Led significant client satisfaction by handling well escalations of key clients with technical issues and successfully contributing with the implementation of new system’s releases • Interviewed customers to obtain requirements for the development of new applications • Assisted with testing and release of new cash management products and tools • Troubleshot calls from clients with technical problems and coordinated escalations Show less

Export & Logistics Coordinator

• Mar 2003 - Jun 2004

• Acted as project manager and business analyst for implementation of a new export system connected to SAP • Streamlined processes within the export department and trained new staff • Coordinated operations of international sales: negotiated contracts, documentation, certificates, analysis of letter of credit, production schedules and transportation • Managed freight analysis, prices and delivery times • Acted as project manager and business analyst for implementation of a new export system connected to SAP • Streamlined processes within the export department and trained new staff • Coordinated operations of international sales: negotiated contracts, documentation, certificates, analysis of letter of credit, production schedules and transportation • Managed freight analysis, prices and delivery times