Caroline Matthews
Strategic Operations Manager at Swag Bar- Claim this Profile
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Bio
Experience
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Swag Bar
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United States
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Advertising Services
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1 - 100 Employee
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Strategic Operations Manager
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May 2021 - Present
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Lantern & Scroll
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United States
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Retail
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1 - 100 Employee
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Office Manager, Sales, and Executive Personal Assistant
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Mar 2018 - May 2021
Company’s top salesperson 2019 & 2020 - developed and maintained customer relations.Managed social media campaigns, helped create new brand, partner with design team to create custom pieces for clients, and constructed a new showroom for a national market center.Managed office operations, managed funds and accounts payable, oversaw weekly payroll process, evaluated applicants and trained new employees. Company’s top salesperson 2019 & 2020 - developed and maintained customer relations.Managed social media campaigns, helped create new brand, partner with design team to create custom pieces for clients, and constructed a new showroom for a national market center.Managed office operations, managed funds and accounts payable, oversaw weekly payroll process, evaluated applicants and trained new employees.
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Music Office Intern
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May 2017 - Aug 2017
Developed new communication plans, organized office records, coordinated with other departments. Researched copyright access and prepared weekly materials for 5 cathedral choirs.Assisted in the planning and logistics for international tour, prepared and lead annual training camp. Developed new communication plans, organized office records, coordinated with other departments. Researched copyright access and prepared weekly materials for 5 cathedral choirs.Assisted in the planning and logistics for international tour, prepared and lead annual training camp.
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Event Staff
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2012 - 2017
Constructed and arranged event furnishings, staged designed events.Ensured equipment, raw materials, and inventory were maintained and available to meet business and event needs. Constructed and arranged event furnishings, staged designed events.Ensured equipment, raw materials, and inventory were maintained and available to meet business and event needs.
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Mailing Staff
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Dec 2015 - Aug 2016
Compile mailingsTrain others in mail compilationOversee quality control for grammar, content, and productionCommunicate with clients Compile mailingsTrain others in mail compilationOversee quality control for grammar, content, and productionCommunicate with clients
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Tech Assistant
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May 2015 - Aug 2015
Inventoried retail products, reconciled invoices and inventory to resolve data gaps.Designed and populated spreadsheet for retail products, integrated previous system information into new product records. Inventoried retail products, reconciled invoices and inventory to resolve data gaps.Designed and populated spreadsheet for retail products, integrated previous system information into new product records.
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Venue and Sponsor Team Director
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Oct 2011 - Mar 2015
Plan and organize event and conference theme as part of management committee Research, and select speakers and venuesCommunicate with conference attendees as customer service point-of-contact and supervise event staff during the conferenceCreate event’s online audio presence Successfully plan four annual conferences that hosted approximately 900 attendees as well as featured approximately 50 presenters and performers Plan and organize event and conference theme as part of management committee Research, and select speakers and venuesCommunicate with conference attendees as customer service point-of-contact and supervise event staff during the conferenceCreate event’s online audio presence Successfully plan four annual conferences that hosted approximately 900 attendees as well as featured approximately 50 presenters and performers
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Education
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Queens University of Charlotte
Bachelor of Arts - BA, Psychology