Caroline Lee
Operations Director North America at Riscure- Claim this Profile
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Bio
Mats Nählinder
Caroline made me never have to worry about finances. She was always on top of numbers and what was behind them, which she did with a smile and never complained even though the systems were arcane.
Anthony V. Diosdi, JD, LLM - Taxation
Caroline did an excellent job in this position and was an asset to me during her tenure. She has superior written and verbal communication skills, is extremely organized, and was able to effectively multi-task. Caroline would be a valuable addition to any organization.
Mats Nählinder
Caroline made me never have to worry about finances. She was always on top of numbers and what was behind them, which she did with a smile and never complained even though the systems were arcane.
Anthony V. Diosdi, JD, LLM - Taxation
Caroline did an excellent job in this position and was an asset to me during her tenure. She has superior written and verbal communication skills, is extremely organized, and was able to effectively multi-task. Caroline would be a valuable addition to any organization.
Mats Nählinder
Caroline made me never have to worry about finances. She was always on top of numbers and what was behind them, which she did with a smile and never complained even though the systems were arcane.
Anthony V. Diosdi, JD, LLM - Taxation
Caroline did an excellent job in this position and was an asset to me during her tenure. She has superior written and verbal communication skills, is extremely organized, and was able to effectively multi-task. Caroline would be a valuable addition to any organization.
Mats Nählinder
Caroline made me never have to worry about finances. She was always on top of numbers and what was behind them, which she did with a smile and never complained even though the systems were arcane.
Anthony V. Diosdi, JD, LLM - Taxation
Caroline did an excellent job in this position and was an asset to me during her tenure. She has superior written and verbal communication skills, is extremely organized, and was able to effectively multi-task. Caroline would be a valuable addition to any organization.
Experience
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Riscure
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Netherlands
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Computer and Network Security
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100 - 200 Employee
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Operations Director North America
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Jan 2022 - Present
Defining and achieving Riscure's strategic goals for NA, realize revenue of North America region, enable innovation and team development, direct operations of NA remote and hybrid teams.
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Operations Manager North America: Controller
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Jan 2020 - Dec 2021
Operations role executing business strategy of North America, working in conjunction with HQ management and business teams within all company business lines of products, services, and training. Develop and execute strategic business initiatives with revenue responsibility across services and training lines of business. Future proofing business for projected growth. Drive operational control and transparency. Enable a culture where it is safe to make mistakes and feedback is mandatory. Continuous development of agile ways of working to empower employees to better meet the rapid changes of the security industry.
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Business and Finance Controller
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Jan 2018 - Dec 2020
Play critical role in aligning business strategy and financial sustainability of Riscure North America, working in conjunction with CEO, COO/CFO, CTO, security analysts, remote sales team, and management team while stewarding relationships with financial/business partners and vendors. Develop and execute strategic business initiatives with accountability for data and risk analysis, resource/delivery management, and general operations management. Drive operational and financial control and transparency.
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Finance and Operations Manager
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2014 - 2017
Promoted to serve as key member of business development team and took charge of managing operations and finance for Riscure North America, working jointly with COO and CFO/President. Managed week-to-week finance operations, including analysis, forecast, and reporting, using data and analytics to investigate and solve challenges, and identified opportunities for operational improvements and cost savings. Managed reporting and invoicing processes. Led teams in client engagements and government procurements. Designed operational structures from salary system to KPI creation and implementation. End responsible for financial reporting and control.
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Business Office Manager
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2012 - 2014
Joined Riscure North America during early growth phase with new office in San Francisco and took on charter to build out operations—expanding and strengthening processes to support growth from 3 to15 employees over tenure. Instituted office protocol for all operations; Designed and implemented Bay Area market competitive benefits package; Implemented and managed strict reseller model for transfer pricing policy; Supervised and managed 3000 sq ft build out of new SF office; Led two accounting system implementations.
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Tax Case Manager
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2009 - 2011
Managed 35+ active legal tax cases—prioritizing large case load in fast-paced environment, contributing research to legal opinions and law articles, conducting financial analysis, and developing strategies to defend taxpayer's positions. Collaborated with tax professionals, clients, and other departments. Initiated efficiency improvements and improved employee preformance. Instituted high level of functionality with network and server and quality of data backup and protection working with offsite IT contractors.
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Multiple Clients
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Business Consulting and Services
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1 - 100 Employee
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PRIOR CAREER: Advertising Photography Consultant, Producer, Studio Manager
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2005 - 2009
Clients Include: Kaiser, Lexus, Charles Schwab, Cunard (QM2), Cystic Fibrosis Foundation, Mars Inc., Bank of America, Microsoft, Visa, Gymboree, A&E, Story worldwide. Managed nationwide advertising campaigns, beginning to end management of multi-functional crews; Created and oversaw department budgets, logistics, hiring, maintained clear communication of cross-functional departments; Managed all aspects of studios; public relations, data retention, direct marketing campaigns, fostering relationships with clients, vendors, press, galleries, and museums.
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Education
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California College of the Arts
Bachelor of Fine Arts (BFA), Highest Distinction, Photography -
University of California, Berkeley, Haas School of Business
Executive Decision Making with Data Science program -
University of California, Berkeley, Haas School of Business
Manager Boot Camp -
UC Berkeley Extension
Corporate Finance, Business Modeling -
Berkeley City College
Financial Accounting, Managerial Accounting, Business Management, Business Law, etc.