Experience

Camden Food Co

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Service crew/Barista/Cashier

  • Mar 2017 - Present

   To promote and introduce the product.  Assist the customer and encourage regarding the product.  Explaining /demonstrating the features and benefits of the product and for their great satisfaction.  Responsible in cash register.  Provide daily forecast/sales figure to the supervisor or manager.  Display the product according to the plan.  Prepare orders and sales invoice.  Stock taking and monthly inventory.  Maintain cleanliness and orderliness in my designated area.  Interview customers to determine just how they prefer their coffee i.e. light or strong  Initiate and indulge in dialogue with customers as part of customer services  Provide limited information to customers on how the coffee is prepared  Prepare coffee in front of the customers and take any input in a positive manner  Serve hot coffee quickly and efficiently  Replace coffee that may have been served cold or is not liked by customers  Describe menu items to customers in a bid to increase sale.  Provide customers with coffee blend information during the coffee making process  Take orders for muffins, bagels  Receive payment in exchange of coffee and the food sold  Process cash and credit card payments through the POS  Ensure the cleanliness and sanitation of the work area  Make sure that coffee mugs and plates are clean  Prepare trays with coffee mugs and side orders  Ensure that the coffeemaker is in perfect working condition at all times  Perform preventative and general maintenance on coffee machines on a regular basis  Make sure that all coffee blends are available at all times  Dispense coffee beans in jars and display them near the counter Show less



SUBWAY

• Kenya

• Assistant Manager /Cashier

  • Feb 2015 - Jan 2017

   Effectively lead the restaurant while the manager is not present.  Monitoring training and development of new employees on shift.  Lead each shift by delegating duties, assigning tasks and following up with all team members.  Follow the inventory control to reduce the cost of goods.  Making customers sandwich.  Receiving daily orders from the suppliers.  Check food quality and temperatures throughout the day to maintain health and safety regulations.  Maintain regular and consistent attendance and punctuality Show less



Nakumatt Supermarket

• Kenya

• Customer Service Representative

  • Mar 2013 - Dec 2014

   Provide excellent customer service at all times and assist customers throughout their time in mall.  Attract potential customers by answering product and service questions; suggesting information about other products and services.  Open customer accounts by recording account information.  Maintain customer records by updating account information.  Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem;  Maintain financial accounts by processing customer adjustments.  Recommend potential products or services to management by collecting customer information and analyzing customer needs.  Prepare product or service reports by collecting and analyzing customer information.  Contribute to team effort by accomplishing related results as needed. Show less



Golf Hotel Pool deck Restaurant

• Kenya

• Receptionist/Hostess

  • Feb 2010 - Dec 2012

   Welcoming and sitting all guests with friendly smile.  Answering and managing all incoming calls in the reception.  Access and security control by ensuring that all visitors or caller has appropriate clearance to access records or meet with staff members.  Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues  Presenting food and drinks menu to the customers.  Weekly updating of food menus and special menus from the Chef.  FBM requisition  Preparing and performing Stock inventories and breakage report.  Conducting refresher courses to keep up the standards.  Training and orientation of the new staff in the team.  Review monthly publication of effective telephone technique  Discussing yearly budgets and promotions with my immediate supervisor. Managing all restaurant bookings and reservation. Show less