Experience

Club Car

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Account Specialist

  • May 2019 - Present

  - Act as a primary source of contact for the customer. -Provide high quality service through efficient use of all Oracle/Siebel/MAPICS/Sales Force/Operating Systems functionalities related to order fulfillment and relative to customer activity.-Actively participate in department’s Manage for Daily Improvement (MDI) meetings. Utilize structured-problem solving (9-step methodology) techniques to identify and solve the issue at the root. -Proactively makes outbound calls to potential and existing customers by telephone or other electronic means to qualify leads and sell products and services.-Facilitates and follows up any sales inquiries. Prepares quotations, pro-formas and bids for sales such as state contracts, strategic accounts, National Accounts, direct customers, GSA and NAF government sales, etc.



Textron Specialized Vehicles

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Sales Specialist

  • Mar 2017 - May 2019

  Provide concierge-type service to facilitate customer support for general questions on parts and accessories order status, account activity, warranty information, and technical service.• Answer a high volume of calls from customers and end users to provide timely and accurate information to incoming customer questions and product knowledge requests.• Partner with the Customer Service team to meet and exceed customer's service expectations.• Provide timely feedback to the company regarding service failures or customer concerns.



Vision Wireless

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Mar 2014 - Mar 2017

  • Prepared work to be processed by gathering, sorting, organizing, and recording data, information, and documents. Completed enrollments by analyzing and auditing documents, tapes, and transmissions; researching and resolving processing problems. • Completed conversion mailings by coordinating requirements; developing plans. • Provided information by collecting, analyzing, and summarizing information; responding to requests. • Resolved complaints by investigating issues and composing responses; referring non-standard complainers and potential lawsuits to legal or government affairs departments. • Maintained quality service by monitoring standards; advising supervisors of potential problems. • Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishment



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• quality

  • 2013 - 2015

  Monitor performance of quality control systems to ensure effectiveness and efficiency. Document testing procedures, methodologies, or criteria.Check to ensure that appropriate changes were made to resolve customers' problems. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken