Experience

Kathea Communications

• South Africa
• Telecommunications
• 1 - 100 Employee

• Headsets post sales support

  • Dec 2022 - Present

  Capturing of end users’ details into the ticketing systemBasic assessments (Video Codecs, Screens)RMA managementWarranty checkGenerating quotes on SAPUpdating customers and vendors as to the state of their ticketsProviding reports and working with the ticketing systemLiaising with various engineers to update the current ticketAssisting engineers in scheduling of appointmentsLiaising with Logistics for dispatch of goodsHardware assessments

• Client services and admin

  • Jul 2018 - Present

  I believe that my expertise and knowledge will be valuable,

• Help Desk Administrator

  • Jan 2017 - Present

  Capturing of end users’ details into the ticketing systemBasic assessments (Video Codecs, Screens)RMA managementWarranty checkGenerating quotes on SAPUpdating customers and vendors as to the state of their ticketsProviding reports and working with the ticketing systemLiaising with various engineers to update the current ticketAssisting engineers in scheduling of appointmentsLiaising with Logistics for dispatch of goodsHardware assessments

• Customer Service

  • Sep 2010 - Present