Experience

Countrywide Tax & Trust Corporation Ltd

• United Kingdom
• Legal Services
• 1 - 100 Employee

• HR & Central Services Assistant

  • Jun 2022 - Present



Age UK

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Counsellor

  • May 2020 - Present

  Counsellors work in confidential settings with individuals who are experiencing personal difficulties, to help them overcome their problems and to make appropriate changes to their lives.

• Contact and Triage Officer - Admin Team

  • Nov 2020 - Mar 2022

  The Contact & Triage Officer provides an extensive range of reception, assessment, signposting and referral for all services within Age UK Coventry & Warwickshire (AUKCW) and associated partners in the third and statutory sectors. The post holder will be responsible for the direct delivery of reception and triage. Reception duties via phone and email to AUKCW, directing people to the appropriate service or person.Respond to both internal and external telephone calls from Older People, Partner agencies and other interested parties, dealing effectively with issues and enquiries. Provide accurate information and signposting to callers and visitors around a variety of issues.Process and record incoming referrals ensuring accuracy and action appropriately within a timely manner, following established processes and procedures.Identify the service/s required and log accurate information onto established database/s & systems (i.e., Charity Log, Action List, Info@ box) via agreed templates. Maintain and update the database/s accurately and efficiently with clients details and information of actions.Work closely with internal services and external partner agencies to ensure all external referrals are actioned and processed effectively, via Charity Log. Transfer calls where appropriate to all service designated phone lines, provide designated number or offer call-back / advise of messaging option. Actively seek feedback from clients in various forms to enable services to monitor satisfaction levels and areas for improvement.Provide training, support and supervision to volunteers who support the area ensuring a consistent service is maintained.Ensure information materials in front window is kept up to date and relevant. Provide general administrative support.Ensure all personal data is processed in accordance with the GDPR policy and procedure. Adhere to all AUKCW policies with particular reference to staffing, health & safety, safeguarding and equality.



Newson Health Limited

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Services Administrator

  • Mar 2022 - Jun 2022

  Assisting Clinicians with daily services in line with patientsTaking callsEmail queriesDiary managementliaising with laboratories, GP's and Pharmacies ComplianceGDPRSpreadsheetsLetter writingCRM Management Assisting Clinicians with daily services in line with patientsTaking callsEmail queriesDiary managementliaising with laboratories, GP's and Pharmacies ComplianceGDPRSpreadsheetsLetter writingCRM Management



AHDB - Agriculture and Horticulture Development Board

• United Kingdom
• Farming
• 200 - 300 Employee

• Senior Recruitment Manager

  • Aug 2018 - Jan 2020

  Responsible for leading recruitment at AHDB. Attracting, assessing and securing talented individuals to provide a skilled, competent and outstanding workforce for the organisation, now and in the future. • Delivering an exceptional end to end recruitment service. Focusing on recruiting the highest calibre individuals into the business in realistic time frames. • Continuous evaluation of the process, including interviewing and assessment techniques, keeping up to date with current industry trends, providing specialist advice on the best attraction and selection methods to use, displaying a strong customer service ethos.• Line management of direct reports - monitoring performance and nurturing development.• Monitor recruitment costs, ensuring justification and rationale for stakeholder spending.• Deliver training on recruitment and selection to managers to ensure our hiring managers are upskilled in line with best practices, followed by continuous coaching, guidance and support where needed.• As part of the HR Management Team, develop training with the Learning and Development Business Partner around diversity, equality, and inclusion, enhancing knowledge and understanding across AHDB.• Manage relationships effectively with all relevant external stakeholders, including agencies and job boards/ publications etc.• Forecast recruitment needs and succession planning with stakeholders.• Adherence to employment legislation and governance measures, ensuring processes and practices comply with the General Data Protection Regulations 2018.• Sector Board Recruitment and Graduate Recruitment.• Trained mediatorCurrently Implementing a new Applicant Tracking System for AHDB.

• Recruitment Manager

  • Aug 2017 - Aug 2018

  Delivering an exceptional recruitment service to our internal/external customers and candidates, focusing on recruiting the highest calibre individuals into the business in realistic time frames. Working across AHDB and MLCSL from vacancy approval to induction, working with all levels of line managers and HR Business Partner teams to embed recruitment systems, processes and policies, providing guidance and support to ensure a consistent operational approach.Defining role requirements with hiring managers and providing specialist advice on the best attraction and selection methods to use, displaying a strong customer service ethos.To cultivate good working relationships and promote a positive and collaborative culture throughout AHDB.Managing relationships with key external suppliers, including managing a range of recruitment agencies and job boardsReducing agency costsResponsible for conducting first and second stage interviews/