Project Manager

• Sep 2018 - Present

Following the successful organisation of numerous client’s trainings, I was promoted to a Project Manager position.As the first point of contact for the clients, my main responsibility is to ensure the successful delivery of programmes to the clients. Liaising with the departments involved in the projects, I ensure that all deliverables meet our quality standards. This includes engagement with Production & Design teams to ensure that they have all the information necessary to start the design of the workshops, as well as Client Services teams to make sure we have the right faculty to deliver our workshops, in the language and location specified by our client, the Client Directors teams to reconcile the financials in order for Print and Dispatch teams to make sure the right materials are being sent to the correct locations, in time for the programmes.In addition, I am responsible for the customer billing process, to ensure that all billable items are correctly reflected on the invoice and matching the statement of work.Using Cloud Coach (SalesForce integrated tool), I create and update the project plans for each project, and manage the project resources to ensure tasks are allocated to the relevant people.Following the pandemic and a drop in our clients’ activity, I helped supporting our virtual deliveries as well as upskilling our faculty using Webex Training, Zoom, or Adobe Connect. Key achievements• Management of over 500 workshops over 3 years with the company’s most strategic client, with 25 different facilitators, in 27 different countries and 11 different languages.• Working with different departments to review the folder structure within our organisation, to keep our work well organised. • Re-thinking our Faculty upskilling process in our core programmes, making it less time-consuming for our internal team, more cost-effective and enabling faculty to work in their own time.• Creating eLearning modules for internal use on Rise Articulate.

Client Engagement Coordinator

• May 2016 - Sep 2018

Being a Client Engagement Coordinator, I am the acting as a focal point of information for all client workshops, and am managing logistic activities and leading small projects for clients (category 1 complexity).Responsibilities include:Client Workshop Logistics- Clear communication flow between client, internal project team and external suppliers- Ensuring the smooth running of all client workshops and events (including face to face, webinars, conference, and virtual deliveries), working with the client and venue to arrange the set-up and management of the workshop/event logistic- Accurately appointing and entering the correct assists for a workshop / event on the Imparta internal system, and ensuring the are available for shipment- Coordinating with the project team on the roll out of post course activities, - Ensuring all post workshop delivery documentation is returned and actioned in a timely manner- Acting quickly to ensure any problems are resolved, escalating where requiredFaculty Management- Scheduling faculty for workshops, reconnects, dry run, and liaising with clients and faculty to confirm dates- Liaising with clients for travel and accommodation recommendations- Assisting internal and external faculty by providing letters of invitation for Visa applications- Organising / scheduling faculty screening calls, train the trainer and co-teach sessions for client projects- Working with the Finance team to reconcile invoices and faculty paymentsProject co-ordination- Identify faculty with delivery team and agree level of T3- Flag issues and risks to appropriate person in a timely manner allowing appropriate mitigating actions to be taken- Liaising with designers, the production tam and the rest of project team to ensure deadlines are achievable and met- Setting-up and running client project calls- Coordinating with internal teams to roll-out pre-work

Receptionist/PA

• Jan 2016 - May 2016

Assistant Manager

• Nov 2014 - Jan 2016

• Dealing with Christmas bookings in co-ordination with the kitchen• Managing and supervising the whole team on the floor and behind the bar• Training new members of staff• Cashing up at the end of the night and doing the banking.• Helping in stock taking and ordering• Identifying ways to promote the business• Dealing with customers complaints.• General aspects of day-to-day running of the business

Supervisor

• May 2014 - Nov 2014

• Supervising the team behind the bar• Cashing up, opening and closing the pub.• Dealing with customers complaints• Training new bar satff

Supervisor

• Sep 2013 - May 2014

• Supervising and motivating the team behind the bar.• Dealing with customer complaints.• Training new members of staff.• Making sure everything is set up so that every shift can be run smoothly.• Dealing with deliveries and suppliers for a smooth day to day operation.• Opening the bar in the morning.• Closing up the bar at night, cashing up, making sure the bar is properly shut.

Barstaff

• May 2013 - Sep 2013

•Providing efficient and friendly customer service.•Working as part of a team.•Making sure the customers are happy with their experience at the pub•Managing bookings for tables or private rooms

Bar Associate

• Feb 2013 - May 2013

Providing efficient and friendly customer service to diverse clientele and conflict resolution skills.Working as part of a team in a high paced environmentManaging stock levels and cash flow including high levels of attention to detail and accuracyIdentifying new sales opportunities and providing information to customers about these Providing efficient and friendly customer service to diverse clientele and conflict resolution skills.Working as part of a team in a high paced environmentManaging stock levels and cash flow including high levels of attention to detail and accuracyIdentifying new sales opportunities and providing information to customers about these

Field Representative

• Nov 2012 - Dec 2012

Working as part of a team, in an enthusiastic yet unsupervised environment.Representing the company we work for.Providing excellent customer service and adapting my work to different types of customers, giving each customer a personalized approach. Working as part of a team, in an enthusiastic yet unsupervised environment.Representing the company we work for.Providing excellent customer service and adapting my work to different types of customers, giving each customer a personalized approach.

Barstaff

• Jun 2012 - Sep 2012

Providin friendly and efficient customer service to diverse clientele and conflict resolution skills.Working as part of a team in a high paced environmentWorking with suppliers at a Business to Business level to ensure smooth day-to-day operationsManaging stock levels and cash flow including high levels of attention to detail and accuracyProcessing a wide range of retail transactions accurately and efficiently.Identifying new sales opportunities and providing information to customers about these.

Intern

• Jan 2007 - Jan 2009

Providing care to a diverse range of patients including the elderly, post operative and psychiatric patients. Working as part of a team in a stressful and often upsetting environmentAccurate and timely provision of medicationProviding support to colleagues, patients and family members.Organisation of wards considering patient/nurse ratios and individual patient needs.Provide telephone assistance to discharged patients and their families. Providing care to a diverse range of patients including the elderly, post operative and psychiatric patients. Working as part of a team in a stressful and often upsetting environmentAccurate and timely provision of medicationProviding support to colleagues, patients and family members.Organisation of wards considering patient/nurse ratios and individual patient needs.Provide telephone assistance to discharged patients and their families.

Intern

• Jan 2007 - Jan 2009

Providing care to groups of children aged 3-5.Working as part of a team to manage these needsFollowing strict procedures to ensure the safety and well-being of children.Providing a patient and calm disposition when dealing with diverse situations.Liaising with parents and co-workers to ensure smooth day-to-day activities. Providing care to groups of children aged 3-5.Working as part of a team to manage these needsFollowing strict procedures to ensure the safety and well-being of children.Providing a patient and calm disposition when dealing with diverse situations.Liaising with parents and co-workers to ensure smooth day-to-day activities.